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what's this problem?


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hi guys

what's this problem?

Why is this problem not solved even though it has received the full update?
 

prob1.png

prob2.png

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Do you mean that whenever you click "Check for update" it will end with the "Failed to copy file" error?

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Posted (edited)

hi marcos 

Yes, exactly

How can I solve this message?
 

Edited by baran
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Strange that the event log doesn't contain any record related to the error.

Please carry on as follows:

  1. Enable advanced logging under Help and support -> Technical support
  2. Run update and reproduce the issue
  3. Stop logging
  4. Collect logs with ESET Log Collector and upload the generated archive here.
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The update server is set to a custom server http://172.16.X.X:2221.

Socket connect to address 172.16.X.X port 2221 failed

3. 5. 2023 9:25:46    Update    Could not connect to server.    SYSTEM    
3. 5. 2023 9:23:34    Update    Could not connect to server.    SYSTEM    
3. 5. 2023 9:22:03    Update    Could not connect to server.    SYSTEM    
3. 5. 2023 9:12:48    Update    Could not connect to server.    SYSTEM    

Connection via a proxy server is enabled, the proxy is set to the same server 172.16.X.X.

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This log is from the desired server.

This problem is spreading to other clients and servers like an epidemic. I checked all the policies from the beginning, but there is still a problem.

please check it

efsw_logs.zip

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I don't see any update errors in the last logs:

8. 5. 2023 5:26:36    ESET Kernel    Anonymous statistical information was sent to ESET.    SYSTEM    
8. 5. 2023 5:14:28    ESET Kernel    Anonymous statistical information was sent to ESET.    SYSTEM    
8. 5. 2023 5:14:24    ESET Kernel    Detection Engine was successfully updated to version 27197 (20230508).    SYSTEM    
7. 5. 2023 23:14:28    ESET Kernel    Anonymous statistical information was sent to ESET.    SYSTEM    
7. 5. 2023 23:14:25    ESET Kernel    Detection Engine was successfully updated to version 27196 (20230507).    SYSTEM    

 

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Dear marcos 

The update is done, but this message is not resolved. Today's update number is 27197.

This message can be displayed for clientsimage.png.05907386bb432475affc04debd6f6ee2.png

upg.png

image.png

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24 minutes ago, baran said:

This message can be displayed for clientsimage.png

The logs were taken from the server, not from clients. If the error appears on clients, we'll need advanced logs collected by ELC from such client.

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