Sokun168 0 Posted October 20, 2022 Share Posted October 20, 2022 Hello ESET team, I have a problem with ESET endpoint security for mobile, My mobile has factory reset or remove ESET on the device, then I remove the device on ESET Protect and EBA account also, but It's always back shown on ESET Protect again. I try to remove more time. How can I remove it? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 20, 2022 Administrators Share Posted October 20, 2022 Did you follow all 3 steps in the device removal wizard? Especially step 2: Link to comment Share on other sites More sharing options...
Sokun168 0 Posted October 21, 2022 Author Share Posted October 21, 2022 (edited) Yes, I try already but it still appears. Do you have other solution? Edited October 21, 2022 by Sokun168 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 21, 2022 Administrators Share Posted October 21, 2022 Please open a support for further investigation then. Following the above 3 steps should remove selected devices and prevent them from connecting to the server again. Also make sure that agent is not being re-deployed, e.g. via a software install task assigned to a particular dynamic group. Link to comment Share on other sites More sharing options...
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