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Installation of Eset Endpoint Antivirus on Ubuntu 22.04


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I am trying to install Eset Endpoint Antivirus version 9 on Ubuntu 22.04. I had difficulty running the installation. My best attempt was:

 

...@...:~/Downloads$  sudo dpkg -i ./eea-9.0.5.0-ubuntu18.x86_64.deb
(Lese Datenbank ... 636271 Dateien und Verzeichnisse sind derzeit installiert.)
Vorbereitung zum Entpacken von .../eea-9.0.5.0-ubuntu18.x86_64.deb ...
Entpacken von eea (9.0.5.0) über (9.0.5.0) ...
eea (9.0.5.0) wird eingerichtet ...
Segmentation fault (core dumped)
ESET Endpoint Antivirus error: Module compilation failed.
Segmentation fault (core dumped)

 

How can I address this?

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I would like to add that if I try to install the binary file  with sudo ./eeau.x86_64.bin', the following errors/warnings appear, after accepting the license agreement:

 

...

Extracting:
eea-9.0.5.0-ubuntu18.x86_64.deb
eea-9.0.5.0-el7.x86_64.rpm
eea-9.0.5.0-el8.x86_64.rpm
eea-9.0.5.0-sled15.x86_64.rpm


Warning: Cannot detect operating system type, package won't be installed.
Warning: You are probably trying to install  ESET Endpoint Antivirus to unsupported distribution.

If this is not the case, please use appropriate package manager of your distribution to install
extracted packages, e.g.:
    yum install ./eea-9.0.5.0-el7.x86_64.rpm
    apt-get install ./eea-9.0.5.0-ubuntu18.x86_64.deb
 

 

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  • Administrators

Ubuntu 22.04 is not supported as per https://help.eset.com/eeau/9/en-US/system_requirements.html :

The following operating systems of 64-bit architecture are officially supported and tested:

•Ubuntu Desktop 18.04 LTS 64-bit

•Ubuntu Desktop 20.04 LTS

•Red Hat Enterprise Linux 7, 8 with supported desktop environment installed.

•SUSE Linux Enterprise Desktop 15

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Posted (edited)

Is Ubuntu 22.04 LTS to be supported in the near future?

 

Edited by centroid
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We plan to support Ubuntu 22.04 LTS in the future, however, it will take some time since it's not easy to adapt to it.

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  • 4 weeks later...
  • Administrators
On 5/26/2022 at 9:05 PM, Julian ASSURE said:

When is the Deadline to get support for Ubuntu 22.04?

We expect it to be supported in 22H2.

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  • 1 month later...
On 5/31/2022 at 1:16 PM, Marcos said:

We expect it to be supported in 22H2.

Ubuntu 22.04 LTS was released 21 April 2022. Is there any update on this? What does 22H2 mean? For planning purposes for business working to various security standards and certifications, a fixed and reliable release date or period or schedule is essential.

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  • Administrators

A new service release with support for Ubuntu 22.04 LTS is planned in 2-3 months from now.

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  • Administrators
7 hours ago, mvazquez said:

Hi, I have the same issue using `eea-9.0.5.0-el8.x86_64.rpm` on Fedora 36.
Anyone have a workaround?

As per https://help.eset.com/eeau/9/en-US/?system_requirements.html, only these Linux distributions are supported:

  • Ubuntu Desktop 18.04 LTS 64-bit
  • Ubuntu Desktop 20.04 LTS
  • Red Hat Enterprise Linux 7, 8 with supported desktop environment installed.
  • SUSE Linux Enterprise Desktop 15
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  • 2 weeks later...

Hi!

I had the same issue. Due to the support stop for ESET NOD32 which ran perfectly on Fedora, I upgraded to EEA for Linux and of cause the installtion on Fedora 36 failed 😞 

The reason is, because EEA for Linux needs quite old libssl and libcrypto libraries. Checking with strace you will find that EEA for instance checks for libraries in /opt/eset/eea/lib before using the globally installed libraries. My workaround is as follows:

  1. Install EEA - which of course fails when running the post actions
  2. Install compat-openssl10-1.0.2o-11.fc36.x86_64
  3. Copy libssl.so and libcrypto.so which are part of this package to 
    1. /opt/eset/eea/lib/libssl.so and
    2. /opt/eset/eea/lib/libcyrpto.so
  4. Uninstall EEA (the manually installed libs will remain)
  5. Once again install EEA. This time it should install and run smoothly 🙂

Of course there is no guarantee that this will work for ever and hopefully ESET will officially support Fedora in the future (at least this is the minimum I expect as a customer who used NDO32 before for years and who was forced to upgrade to EEA...). However for now the workaround runs perfectly for me.

By the way, even though I don't use Ubuntu 22.04 it is quite likely that EEA fails on Ubuntu 22.04 for the same reason and that one needs older versions for libssl and libcrypto as well. 

BR

 

 

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On Ubuntu 20.04, ESET appears to be picking up the system installed openssl libraries, which are at 1.1.1f, and given that this is an LTS release, ought to be patched for known vulnerabilities. It appears that you have installed version 1.0.2o. If you look back from version 1.1.1 in the openssl release notes, you'll note that a large number of security vulnerabilities and bugs were addressed between 1.0.2o and 1.1.1f. By using a much older version of the libraries than appears to be required, you might be opening up your system to security vulnerabilities, so I am not sure this is wise.

It is true, however, that Ubuntu 22.04 comes with a newer version of the openssl libraries, 3.0.2. It seems likely that the current release of ESET does not support this version of openssl, and that may be a problem. It's possibly not the only issue though.

We need to be sure that ESET is fully supported and functional, so we are going to keep our fingers crossed that a new version that supports Ubuntu 22.04 LTS is released soon.

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Fedora comes accross with libssl 1.1.1q and 3.0.5. ESET fails to use 1.1.1q. However if one does not like to use the quite old compat version 1.0.20 for security reasons, the version 1.1.1k shipped with REL8/CENTOS8/OL8  does work as well. As REL8 is officially supportet by ESET, this might be the preferred solution. 

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I had to spend a fortune just to be able to run ESET on linux with that new crazy price structure. Please make it work on Ubuntu 22!

Thanks

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  • 3 weeks later...

It is impossible... Ubuntu already sent to users suggestion to update to Ubuntu 22.04.1 LTS.... When you guys provide us support to this version? I paid for the crossplatform antivirus system, but now I need to think what to buy next time, because I have a lot of ubuntu workstations...

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  • Administrators

Support for Ubuntu 22.04 LTS is planned to be added to Endpoint 9.1 preliminary scheduled for release in 22H2. If it's a problem for you, I'd suggest contacting the license seller for a refund if you have purchased the license recently.

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On 8/15/2022 at 10:23 AM, Marcos said:

Support for Ubuntu 22.04 LTS is planned to be added to Endpoint 9.1 preliminary scheduled for release in 22H2. If it's a problem for you, I'd suggest contacting the license seller for a refund if you have purchased the license recently.

This is probably a dumb question - but does 22H2 mean the second half of 2022? If so, does that mean that we could be waiting until the end of December for version which works in Ubuntu 22.04?

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  • 2 weeks later...
On 8/17/2022 at 12:48 PM, Marcos said:

The release is expected in Sept-October.

I fail to understand why ESET are able to support Macs and Windows almost as soon as a new version is out (i.e. Windows 11, macOS 12) yet Linux are being neglacted and left behind. 
Can you please escalate that to the Product team? 

Also, FYI - tried installing manually received a note that it fails due to some linux headers missing (dependancies) (Ubuntu 22.04.1) 
Luckily apt install -f fixed that (it installed all missing dependancies + eea)

 

Thanks

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On 8/25/2022 at 3:16 PM, avielc said:

Also, FYI - tried installing manually received a note that it fails due to some linux headers missing (dependancies) (Ubuntu 22.04.1) 
Luckily apt install -f fixed that (it installed all missing dependancies + eea)

Are you saying that you got EEA working in Ubuntu 22.04.1?

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29 minutes ago, eab said:

Are you saying that you got EEA working in Ubuntu 22.04.1?

That's exactly what I'm saying. 
I had to "try" and install manually to have it fail. 
and then you run apt command I mentioned above. and it installed the missing dependancies + eea. 

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As I typed the forum went to maintenance.
I tried that, but the installation failed for the same reason (so it wasn't effective as I noticed that. 
I suggest you give it a whirl for me, and see how it works. 
the problem here is that a manual dpkg -i of the .deb file and then apt install -f (without any dependancies, it'll do everything on its own)  - done the trick for me, maybe for you too.. depends on what it fails I suppose

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Ok, so here are my results on a freshly installed Ubuntu 22.04 with all available updates installed. 

 new Debian package, version 2.0.
 size 138962674 bytes: control archive=5664 bytes.
     493 bytes,    13 lines      control              
    6524 bytes,    90 lines      md5sums              
    3240 bytes,    95 lines   *  postinst             #!/bin/sh
     964 bytes,    35 lines   *  postrm               #!/bin/sh
    2716 bytes,    63 lines   *  preinst              #!/bin/sh
    1142 bytes,    40 lines   *  prerm                #!/bin/sh
 Package: eea
 Version: 9.0.5.0
 License: unknown
 Vendor: ESET, spol. s r.o.
 Architecture: amd64
 Maintainer: ESET, spol. s r.o.
 Installed-Size: 147208
 Depends: gcc, make, perl, linux-headers-generic-hwe-20.04 | linux-headers-generic-hwe-18.04 | linux-headers-amd64, linux-headers-generic | linux-headers-amd64, libelf-dev | libelf-devel | elfutils-libelf-devel, libudev1, anacron
 Conflicts: esets, efs
 Section: Security
 Priority: extra
 Homepage: www.eset.com
 Description: ESET Endpoint Antivirus
  • Tried to install the DEB installer: sudo dpkg -i eea-9.0.5.0-ubuntu18.x86_64.deb
Selecting previously unselected package eea.
(Reading database ... 198550 files and directories currently installed.)
Preparing to unpack eea-9.0.5.0-ubuntu18.x86_64.deb ...
Unpacking eea (9.0.5.0) ...
dpkg: dependency problems prevent configuration of eea:
 eea depends on gcc; however:
  Package gcc is not installed.
 eea depends on make; however:
  Package make is not installed.
 eea depends on linux-headers-generic-hwe-20.04 | linux-headers-generic-hwe-18.04 | linux-headers-amd64; however:
  Package linux-headers-generic-hwe-20.04 is not installed.
  Package linux-headers-generic-hwe-18.04 is not installed.
  Package linux-headers-amd64 is not installed.
 eea depends on linux-headers-generic | linux-headers-amd64; however:
  Package linux-headers-generic is not installed.
  Package linux-headers-amd64 is not installed.
 eea depends on libelf-dev | libelf-devel | elfutils-libelf-devel; however:
  Package libelf-dev is not installed.
  Package libelf-devel is not installed.
  Package elfutils-libelf-devel is not installed.

dpkg: error processing package eea (--install):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 eea
  • Installed dependencies: sudo apt install -f
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Correcting dependencies... Done
The following additional packages will be installed:
  binutils binutils-common binutils-x86-64-linux-gnu gcc gcc-11 libasan6 libatomic1 libbinutils libc-dev-bin libc-devtools libc6-dev
  libcc1-0 libcrypt-dev libctf-nobfd0 libctf0 libelf-dev libgcc-11-dev libitm1 liblsan0 libnsl-dev libquadmath0 libtirpc-dev libtsan0
  libubsan1 linux-headers-5.15.0-47 linux-headers-5.15.0-47-generic linux-headers-generic linux-headers-generic-hwe-20.04 linux-libc-dev
  make manpages-dev rpcsvc-proto zlib1g-dev
Suggested packages:
  binutils-doc gcc-multilib autoconf automake libtool flex bison gcc-doc gcc-11-multilib gcc-11-doc gcc-11-locales glibc-doc make-doc
The following NEW packages will be installed:
  binutils binutils-common binutils-x86-64-linux-gnu gcc gcc-11 libasan6 libatomic1 libbinutils libc-dev-bin libc-devtools libc6-dev
  libcc1-0 libcrypt-dev libctf-nobfd0 libctf0 libelf-dev libgcc-11-dev libitm1 liblsan0 libnsl-dev libquadmath0 libtirpc-dev libtsan0
  libubsan1 linux-headers-5.15.0-47 linux-headers-5.15.0-47-generic linux-headers-generic linux-headers-generic-hwe-20.04 linux-libc-dev
  make manpages-dev rpcsvc-proto zlib1g-dev
0 upgraded, 33 newly installed, 0 to remove and 7 not upgraded.
1 not fully installed or removed.
Need to get 54.7 MB of archives.
After this operation, 234 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
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Get:2 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 binutils-common amd64 2.38-3ubuntu1 [221 kB]
Get:3 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 libbinutils amd64 2.38-3ubuntu1 [662 kB]
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Get:18 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 make amd64 4.3-4.1build1 [180 kB]
Get:19 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 linux-headers-generic-hwe-20.04 amd64 5.15.0.47.47 [1’650 B]
Get:20 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 linux-headers-5.15.0-47 all 5.15.0-47.51 [12.3 MB]
Get:21 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 linux-headers-5.15.0-47-generic amd64 5.15.0-47.51 [2’898 kB]
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Get:23 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libc-dev-bin amd64 2.35-0ubuntu3.1 [20.4 kB]
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Get:27 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libtirpc-dev amd64 1.3.2-2ubuntu0.1 [192 kB]
Get:28 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 libnsl-dev amd64 1.3.0-2build2 [71.3 kB]
Get:29 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libc6-dev amd64 2.35-0ubuntu3.1 [2’099 kB]
Get:30 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 zlib1g-dev amd64 1:1.2.11.dfsg-2ubuntu9 [164 kB]
Get:31 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 libelf-dev amd64 0.186-1build1 [64.4 kB]
Get:32 hxxp://ch.archive.ubuntu.com/ubuntu jammy-updates/main amd64 libc-devtools amd64 2.35-0ubuntu3.1 [28.9 kB]
Get:33 hxxp://ch.archive.ubuntu.com/ubuntu jammy/main amd64 manpages-dev all 5.10-1ubuntu1 [2’309 kB]
Fetched 54.7 MB in 1s (41.5 MB/s)      
Extracting templates from packages: 100%
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(Reading database ... 198682 files and directories currently installed.)
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Unpacking libcc1-0:amd64 (12-20220319-1ubuntu1) ...
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Setting up libasan6:amd64 (11.2.0-19ubuntu1) ...
Setting up libtirpc-dev:amd64 (1.3.2-2ubuntu0.1) ...
Setting up rpcsvc-proto (1.4.2-0ubuntu6) ...
Setting up linux-headers-generic-hwe-20.04 (5.15.0.47.47) ...
Setting up make (4.3-4.1build1) ...
Setting up libquadmath0:amd64 (12-20220319-1ubuntu1) ...
Setting up libatomic1:amd64 (12-20220319-1ubuntu1) ...
Setting up libubsan1:amd64 (12-20220319-1ubuntu1) ...
Setting up linux-headers-5.15.0-47 (5.15.0-47.51) ...
Setting up libnsl-dev:amd64 (1.3.0-2build2) ...
Setting up libcrypt-dev:amd64 (1:4.4.27-1) ...
Setting up linux-headers-5.15.0-47-generic (5.15.0-47.51) ...
Setting up libbinutils:amd64 (2.38-3ubuntu1) ...
Setting up libc-dev-bin (2.35-0ubuntu3.1) ...
Setting up libcc1-0:amd64 (12-20220319-1ubuntu1) ...
Setting up liblsan0:amd64 (12-20220319-1ubuntu1) ...
Setting up libitm1:amd64 (12-20220319-1ubuntu1) ...
Setting up libc-devtools (2.35-0ubuntu3.1) ...
Setting up libtsan0:amd64 (11.2.0-19ubuntu1) ...
Setting up libctf0:amd64 (2.38-3ubuntu1) ...
Setting up linux-headers-generic (5.15.0.47.47) ...
Setting up libgcc-11-dev:amd64 (11.2.0-19ubuntu1) ...
Setting up libc6-dev:amd64 (2.35-0ubuntu3.1) ...
Setting up binutils-x86-64-linux-gnu (2.38-3ubuntu1) ...
Setting up binutils (2.38-3ubuntu1) ...
Setting up zlib1g-dev:amd64 (1:1.2.11.dfsg-2ubuntu9) ...
Setting up gcc-11 (11.2.0-19ubuntu1) ...
Setting up gcc (4:11.2.0-1ubuntu1) ...
Setting up libelf-dev:amd64 (0.186-1build1) ...
Setting up eea (9.0.5.0) ...
/opt/eset/eea/bin/upd: error while loading shared libraries: libssl.so.1.1: cannot open shared object file: No such file or directory
ESET Endpoint Antivirus error: Module compilation failed.
/opt/eset/eea/lib/cfg: error while loading shared libraries: libssl.so.1.1: cannot open shared object file: No such file or directory
Processing triggers for man-db (2.10.2-1) ...
Processing triggers for libc-bin (2.35-0ubuntu3.1) ...
  • Check status of EEA: sudo service eea status
× eea.service - ESET Endpoint Antivirus
     Loaded: loaded (/lib/systemd/system/eea.service; enabled; vendor preset: enabled)
     Active: failed (Result: exit-code) since Wed 2022-08-31 14:12:50 CEST; 7min ago
    Process: 2202 ExecStartPre=/opt/eset/eea/lib/install_scripts/check_start.sh (code=exited, status=0/SUCCESS)
    Process: 2216 ExecStart=/opt/eset/eea/sbin/startd (code=exited, status=127)
    Process: 2217 ExecStopPost=/usr/bin/killall /opt/eset/eea/lib/egui --quiet (code=exited, status=1/FAILURE)
   Main PID: 2216 (code=exited, status=127)
        CPU: 22ms

Aug 31 14:12:50 ubuntu2204 systemd[1]: Failed to start ESET Endpoint Antivirus.
Aug 31 14:12:50 ubuntu2204 systemd[1]: eea.service: Scheduled restart job, restart counter is at 6.
Aug 31 14:12:50 ubuntu2204 systemd[1]: Stopped ESET Endpoint Antivirus.
Aug 31 14:12:50 ubuntu2204 systemd[1]: eea.service: Start request repeated too quickly.
Aug 31 14:12:50 ubuntu2204 systemd[1]: eea.service: Failed with result 'exit-code'.
Aug 31 14:12:50 ubuntu2204 systemd[1]: Failed to start ESET Endpoint Antivirus.
  • Logs:
    • /var/log/eset/eea/ is empty
    • /var/log/eset/RemoteAdministrator/Agent/software-install.log
      • Error: Service [Thread 7f871afc0c40]: Service run-time failed with: An error occurred during OpenSSL initialization, reason: required library function not found, error: 0x00001B68
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