Ubuntu 22.04 LTS will be supported as of the managing agent v10. ESET PROTECT v10 is going to be released tomorrow.
Also we're going to discuss ways how to better proactively inform you about planned support of new operating system as we understand it is important to have this information especially in business environment.
Thanks. Better late than never I suppose. 😒
Both of you have completely missed the point. 🤦♂️
Let me try to explain this to you once more as clearly as I possibly can.
Businesses are looking for products and services, which are as reliable as possible, to use in their business environment.
Being reliable not only means, in the case of software, that it runs stably and functions correctly, and that it is well documented, but also that the company developing the software is proactive with informing the customers about such things as critical updates and bug-fixes, as well as when to expect the next releases (release schedule) - especially when concerning major releases. Why is this latter information important?
Because businesses with 100s or 1000s of licences will need to plan ahead for roll-outs, and when Apple, Microsoft, Canonical, etc ... announce months in advance that they have a new OS being released, a businesses IT team will begin to discuss the strategy for migrating to the new OS, and then the question will immediately arise "What is our Endpoint provider doing about the new OS?".
In the case of ESET and Ubuntu 22.04 the proactive communication to your business customers was, as far as I know, totally non-existent. In plain words, you guys are just sitting on your proverbial communicative hands with the attitude of "Well, if any of our customers are interested enough, they can spend their time searching online until they either eventually stumble across a forum thread that deals with this matter or have to create a new forum thread themselves. We just cannot be bothered to spend a mere 5 minutes of our time writing an official communication regarding the matter." It comes across as incredibly unprofessional.
