Detections Actions Error

[NobelDwarf 2]

Since yesterday afternoon all reports in the detections actions are all showing the following is there a fix?

[Marcos 5,074]

Please raise a support ticket with your ESET UK. It's probably caused by the update of the Translation support module yesterday, however, I don't have this problem myself so there must be also something else that triggers the issue.

[TomasP 316]

Based on a request by our development team, please enable Trace logging verbosity of the Agent on the machine the detection came from, then reproduce the issue and and include the log in your support ticket, as we need to see what detection in particular was sent to the console.

Thanks

[NobelDwarf 2]

4 minutes ago, TomasP said:

Based on a request by our development team, please enable Trace logging verbosity of the Agent on the machine the detection came from, then reproduce the issue and and include the log in your support ticket, as we need to see what detection in particular was sent to the console.

Thanks

I sent in a ticket yesterday and came back thinking it was a local server and told them it was a protect cloud then have not heard back from them. Trace Logging is already switched on but only for Warning. 

[Marcos 5,074]

The issue is caused by an older version of the Translation support module. On Monday we should start with upgrade, however, it will require a restart of the ESET PROTECT Cloud instance.