notuo 1 Posted November 18, 2020 Share Posted November 18, 2020 Hi. Yesterday I update Thunderbird to version 78.4.3 and today I update My ESET Internet Security to version 14.0.22.0 The issue is I cannot fetch any emails from my own servers (STARTTLS) I followed the procedure in this topic: and here is the zip file from log collector Only when I disable the Email client protection I am able to fetch my emails. Any advise is appreciated, eis_logs.zip Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,173 Posted November 19, 2020 ESET Moderators Share Posted November 19, 2020 Hello @notuo, I would start with: Disable the SSL/TLS filtering in the ESET GUI Reboot the system Change update type to pre-release Wait until the update finishes and make sure you have Internet protection module 1414 Enable the SSL/TLS filtering in the ESET GUI Check if you are able to fetch the e-mails in Thunderbird. If not 1. is the certificate used to secure the connectivity to the e-mail server trusted by the system on which you run the Thunderbird? If not import it to be trusted and try to fetch the e-mail again. If even that won't help provide us with a fresh set of logs recorded with the Internet protection module 1414 Peter Link to comment Share on other sites More sharing options...
Rod-N 0 Posted November 19, 2020 Share Posted November 19, 2020 thanks Peter that fixed my email issue do I change the update back after from pre-release or leave it there? thanks Rod Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted November 22, 2020 Administrators Share Posted November 22, 2020 On 11/19/2020 at 8:08 PM, Rod-N said: do I change the update back after from pre-release or leave it there? If you are not running any mission critical applications on the machine, I'd recommend keeping pre-release updates enabled. However, if you don't want to receive program and module updates among first, switch to regular updates after 1-2 weeks. Link to comment Share on other sites More sharing options...
notuo 1 Posted November 30, 2020 Author Share Posted November 30, 2020 Thanks Peter. This worked fine. Have a nice day Peter Randziak 1 Link to comment Share on other sites More sharing options...
JanF 0 Posted December 1, 2020 Share Posted December 1, 2020 On 11/19/2020 at 1:15 PM, Peter Randziak said: Hello @notuo, I would start with: Disable the SSL/TLS filtering in the ESET GUI Reboot the system Change update type to pre-release Wait until the update finishes and make sure you have Internet protection module 1414 Enable the SSL/TLS filtering in the ESET GUI Check if you are able to fetch the e-mails in Thunderbird. If not 1. is the certificate used to secure the connectivity to the e-mail server trusted by the system on which you run the Thunderbird? If not import it to be trusted and try to fetch the e-mail again. If even that won't help provide us with a fresh set of logs recorded with the Internet protection module 1414 Peter Hi, I made this steps, but internet protection modul has version 1417 (not 1414) - and it still doesn't work. Thundbird asks me for dialog "Adding of security exception". It it neccessary to downgrade IPM to 1414 ? If yes, then how to do it ? Thanks. Regards Jan Link to comment Share on other sites More sharing options...
Administrators Marcos 5,394 Posted December 1, 2020 Administrators Share Posted December 1, 2020 5 hours ago, JanF said: Thundbird asks me for dialog "Adding of security exception". What version of Thunderbird do you have? Could you confirm it's not a portable version? Following the instructions at https://support.eset.com/en/kb7728 didn't resolve the issue? Make sure that after disabling SSL filtering there is no ESET root certificate in the Thundebird's authorities certificate store. After re-enabling SSL filtering, an ESET root certificate will be added: Quote It it neccessary to downgrade IPM to 1414 ? If yes, then how to do it ? Not necessary, the latest module is ok. Link to comment Share on other sites More sharing options...
Recommended Posts