Outlook pop up when staff trying to send emails

[brianpelican 0]

We have noticed on the last two releases (7.3.2039 and 7.3.2041) of the ESET Endpoint Antivirus for Windows that a number of our staff members are seeing a pop up (attached) when try to relay email through their Outlook.   We have everyone on staff using Office 2016.  I am not sure how to "resolve"  this other than updating to the latest version of the Endpoint AV.   Any thoughts or suggestions would be greatly appreciated in finding a resolve.   Microsoft's suggestion is simply make sure your AV software is not "out of date."

 

BD

[Marcos 5,074]

There should be no connection with ESET Endpoint. Even if you have configured it to send SMTP notifications, the sending is done through ESET and we don't utilize Outlook which would cause the confirmation window to appear.

[itman 1,659]

7 hours ago, Marcos said:

There should be no connection with ESET Endpoint.

Actually there is. This popup is displayed:

Quote

Why the pop-up is being displayed

The pop-up is likely being displayed because your antivirus program is not active: it was manually disabled, or it has encountered a problem, .. And without an active antivirus program, Outlook 2016 and later will not allow any programs to consult e-mails, calendar and contact information. The pop-up warns you that this poses a certain risk to you and your data: this is also the reason why you can only temporarily allow the program to access the information.

 

https://thomas.vanhoutte.be/miniblog/solve-outlook-pop-up-a-program-is-trying-to-access-e-mail-address-information/

What needs to be explored is why Outlook is not recognizing that Eset Endpoint AV is installed. Perhaps a Windows Security Center registration issue?

Edited November 3, 2020 by itman

[itman 1,659]

Also note the following that confirms Outlook relies on Windows Security Center:

Quote

Under certain conditions, installing an antivirus program and keeping it updated regularly might prevent this security warning from appearing again. The conditions are as follows:

• Your antivirus software must be updated regularly. Most antivirus software enables you to download automatic updates when you are online. Check with your antivirus software vendor.

• Your antivirus software is configured to share its update status with other applications. Typically, antivirus programs share their update status with other applications. To check the update status setting, look in the preferences or options for your antivirus program, or check with your antivirus software vendor.

  Notes: 

  • Outlook relies on the Windows Security Center to check for the presence of the antivirus software and update its status.

  • If your antivirus software subscription expires or is inactive, you might get the security warning again when a program tries to access Outlook.

 

• https://support.microsoft.com/en-us/office/i-get-warnings-about-a-program-accessing-email-address-information-or-sending-email-on-my-behalf-86cc5ece-379e-45e3-b8eb-3fefba09946b

   

Edited November 3, 2020 by itman