JAMEWT 4 Posted April 14, 2014 Share Posted April 14, 2014 Hy I write here to ask : I have send mail to samples@eset.com to ask how submit a large collection of malware ESET Malware Response Team answer me to send samples to check the quality. I sent it but i not receive answer I have send mail to samples@eset.com with some malware samples but no attach because too large and i post a link with request to alert me if don't accept it i not receive answer I have Eset Smart Security 7 with 5 licenses I wrote to support@eset.com but they tell me to write a samples@eset.com How i can have a feedback and answer? Thank You Regards Luigi Link to comment Share on other sites More sharing options...
Administrators Marcos 4,716 Posted April 14, 2014 Administrators Share Posted April 14, 2014 I see that all actual malware is (was) already detected and the undetected files are low quality samples, containing clean, corrupted files, PUAs, grayware, etc. Samples should not be submitted in large packages but relevant files (e.g. from the same infected machine) should be grouped and sent in separate emails. Needless to say that low quality samples receive least attention. Link to comment Share on other sites More sharing options...
JAMEWT 4 Posted April 17, 2014 Author Share Posted April 17, 2014 (edited) I have do how you have suggested remove clean, corrupted, puas, grayware etc no more large packages i have send a small packages with 14 files (test with other software vendors infected) Regards Luigi Edited April 17, 2014 by JAMEWT Link to comment Share on other sites More sharing options...
JAMEWT 4 Posted April 18, 2014 Author Share Posted April 18, 2014 (edited) I have sent mail with attach files and screenshot I have the last 144 files triple check with emisoft, kaspersky, bitdefender (only troyan and backdoor no corrupt files and not detect by eset smart securty 7) Can you please tell me if i can send a mail with screenshot and link to download? or do you prefer 10 20 samples in attach for time? Thank You Regards Luigi Edited April 18, 2014 by JAMEWT Link to comment Share on other sites More sharing options...
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