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Outlook stops receiving emails.


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What version of MS Outlook do you use? Do you receive email via MAPI from a MS Exchange server? Does temporarily disabling integration with MS Outlook makes a difference? If not, what about temporarily disabling protocol filtering?

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Microsoft Outlook 2019, MS Exchange Office 365 Plan1 Tried Integration and filtering both not resolving, works on creating a new profile, and I have 63 users cant's create each end-user profile to fix this.

Edited by Shahrukhsheikh
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  • 2 weeks later...

Windows 10 Pro 1903 19/09/14 18362.418
Smart Security Premium 13.0.22.0

I am having a similar problem - have to turn off the firewall to receive e-mail in Outlook 2019

Firewall rule:

Rule created for OUTLOOK.EXE by learning mode (4)    TCP    Any profile    Allow    Both        C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

 

Additionally, Interactive Mode no longer works - intermittently stops internet access and no interaction. Now it appears that the learning mode is non-functional (not learning) in latest update. 

What is going on with Eset?
 

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Please carry on as follows:
- enable advanced logging under Help and support -> Details for customer care
- reproduce the issue
- disable logging
- collect logs with ESET Log Collector and post the generated archive here.

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