kimo_eg_2000 0 Posted August 12, 2019 Share Posted August 12, 2019 I'm using Eset Internet Security version 12.2.23.0 with Trial version, I had this message when i tried to update the program module, i tried many times with the same error then i uninstall the program and reinstall it again with the same error but this time i can't log into the program itself until its module is updated. Please advice Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 12, 2019 Administrators Share Posted August 12, 2019 Please run a disk scan with ESET Online Scanner. Does it find some malware? https://www.eset.com/int/home/online-scanner/ Link to comment Share on other sites More sharing options...
kimo_eg_2000 0 Posted August 12, 2019 Author Share Posted August 12, 2019 I'll try it now and then i'll get back to you Link to comment Share on other sites More sharing options...
kimo_eg_2000 0 Posted August 13, 2019 Author Share Posted August 13, 2019 (edited) 6 hours ago, Marcos said: Please run a disk scan with ESET Online Scanner. Does it find some malware? https://www.eset.com/int/home/online-scanner/ After cleaning nothing happened, same problem Scan.txt Edited August 13, 2019 by kimo_eg_2000 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 13, 2019 Administrators Share Posted August 13, 2019 Please collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Mohamed Bassyouni 0 Posted August 17, 2019 Share Posted August 17, 2019 Hi I have exactly the same problem I contact the technical support with no reply . Kindly help me activating my purchased internet security thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 18, 2019 Administrators Share Posted August 18, 2019 Please check for a solution by clicking the tag "acterror 20002" above. Link to comment Share on other sites More sharing options...
kimo_eg_2000 0 Posted August 18, 2019 Author Share Posted August 18, 2019 On 8/13/2019 at 2:04 PM, Marcos said: Please collect logs with ESET Log Collector and upload the generated archive here. Sorry for being late, i was away where i the log collector located?? Link to comment Share on other sites More sharing options...
itman 1,659 Posted August 18, 2019 Share Posted August 18, 2019 2 hours ago, kimo_eg_2000 said: Sorry for being late, i was away where i the log collector located?? On this forum's home page, scroll down and on the right hand side locate the box labeled "FAQ." Click on the link titled "How do I use Eset Log Collector." Link to comment Share on other sites More sharing options...
kimo_eg_2000 0 Posted August 18, 2019 Author Share Posted August 18, 2019 17 minutes ago, itman said: On this forum's home page, scroll down and on the right hand side locate the box labeled "FAQ." Click on the link titled "How do I use Eset Log Collector." Thanks a lot itman for ur help, i just Uninstall it and install it again and it worked. Link to comment Share on other sites More sharing options...
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