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TomasP

Current versions of ESET Endpoint for Mac and ECA, ERA 6.x and ESMC 7.0 Management Agents will not support the upcoming macOS 10.15 Catalina

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Hello,

We have published an important article about supporting our products on the upcoming macOS 10.15 Catalina.

It is available in your ESMC/ECA webconsoles, but we would like to bring your attention to it here as well.

All the details and necessary steps are described at https://support.eset.com/news7326/

Regards,
Tomas

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What do we do if someone's already upgraded to Catalina before we had time to update their eset? Now they are using the Catalina OS and ESET is not connecting. How do I resolve that issue?

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Hello

I have used eset security för a long time. When i upgraded to MacOS Catalina it didnt work any longer. I uninstalled Eset. Now i tried to install the upgraded version of Eset but it wont install. 

What can i do? Image for info. 

System.jpg

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On 10/31/2019 at 8:23 PM, Avalon IT said:

What do we do if someone's already upgraded to Catalina before we had time to update their eset? Now they are using the Catalina OS and ESET is not connecting. How do I resolve that issue?

technically you have to upgrade ESMC Agent installed on affected system. As upgrade using client task  won't work, remaining possibilities are:

  • re-execute live installer on affected client to install new version over old one.
  • run installer (DMG) file manually over already installed ESMC Agent (during installation, all settings should remainig as they were before)
  • re-run remote deployment to affected machine, which will install latest ESMC Agent via SSH

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