Татьяна 0 Posted August 5, 2019 Share Posted August 5, 2019 Телефоном долго не пользовалась, решила отдать ребёнку, вставила новую симку, а пароль от антивор не помню. Телефон заблокировался. Код восстановления на почту не приходит, доверенных номеров нет. На сайте поменять пароль не вышло, удалила учётную запись совсем, обещали и антивор удалить, но увы - телефон по прежнему заблокирован. Подскажите, что можно сделать? Machine translation: I did not use the phone for a long time, I decided to give it to the child, inserted a new SIM card, and I don’t remember the password from the anti-virus. The phone is locked. Recovery code does not come to the mail, there are no trusted numbers. It didn’t work out to change the password on the site, deleted the account completely, they promised to remove the antivirus too, but alas - the phone is still locked. Tell me, what can I do? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted August 5, 2019 Administrators Share Posted August 5, 2019 Please use the wizard at https://support.eset.com/unlockems/ Link to comment Share on other sites More sharing options...
novice 20 Posted August 5, 2019 Share Posted August 5, 2019 8 hours ago, Татьяна said: Tell me, what can I do? What about resetting the phone to factory default , as long as you are giving it to a child??? Link to comment Share on other sites More sharing options...
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