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#1 BadassBigG

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Posted 08 March 2014 - 04:20 AM

Just noticed mobile security stopped working on my tablet and phone. Cant uninstall either. Anyone else???


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#2 BALTAGY

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Posted 08 March 2014 - 06:09 AM

same here stopped working and i tried many times to install it again same problem but i tried to install it without update it and it's working!!

i think the problem in last update

 

i have Samsung Galaxy Note 2 with Android 4.3 Jelly Bean


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#3 ugly

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Posted 08 March 2014 - 08:30 AM

I have the same problem on EMS beta after the last update.

Uninstalled. No password for device admin was asked !!! :(


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#4 Marcos

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Posted 08 March 2014 - 09:33 AM

To fix this problem, please navigate to Settings -> Apps -> ESET Mobile Security and select Clear data.

Password protection should be enabled as long as you have Anti-Theft activated.


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#5 ugly

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Posted 08 March 2014 - 09:46 AM

I could not access EMS GUI anymore , just a black screen so no settings menu can be reached.

Anti-Theft was activated , password protected , phone connected to my.eset. With all that I could disable device adm with no pass.


Edited by ugly, 08 March 2014 - 02:08 PM.

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#6 mptoomey

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Posted 08 March 2014 - 01:28 PM

Galaxy S3.  Noticed ESET would not open.  Was afraid a virus was doing this, so I did a hard reset.  Still won't open.  Get the following message "Unfortunately, Mobile Security & Antivirus has stopped".  


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#7 Nedim

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Posted 08 March 2014 - 01:44 PM

ESET crippled my phone. 

Had to reset it.


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#8 ugly

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Posted 08 March 2014 - 02:02 PM

I tried to reinstall and I get a bricked phone.

Had to take the battery out to be able to restart it and get rid of EMS from my phone. :angry:

It is a very serious bug. I wonder what users without much technical knowledge are doing now with their bricks. :(

Hope someone is working on this.


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#9 juliep

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Posted 08 March 2014 - 02:03 PM

Same here Acer tablet.... Serious problem with Eset
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#10 Delict

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Posted 08 March 2014 - 04:19 PM

Same for me on LG L9 II

 

Can't click on Force stop, Uninstall, Clear data, Clear cache...

 

Running application for ESET Mobile Security : 0 process and 1 service - Restarting all the time...

 

Cmon fix this Eset :)


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#11 Marcos

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Posted 08 March 2014 - 04:26 PM

Same for me on LG L9 II

 

Can't click on Force stop, Uninstall, Clear data, Clear cache...

 

Running application for ESET Mobile Security : 0 process and 1 service - Restarting all the time...

 

Cmon fix this Eset :)

 

If "Clear data" is greyed out, navigate to Security -> Device administrators in the system setup and deselect ESET Mobile Security. Then you should be able to tap the "Clear data" button.


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#12 juliep

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Posted 08 March 2014 - 04:43 PM

Lost me as a customer. This problem is a farce.
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#13 Nedim

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Posted 08 March 2014 - 05:02 PM

What the hell happened?

Anyone?


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#14 rESET

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Posted 08 March 2014 - 05:20 PM

Note 2

Received the following message "Unfortunately, Mobile Security & Antivirus has stopped".
Thought I might have some malware. Tried restarting, removing battery, clearing cache but no luck.

Just completed the instructions from Marcus and everything seems to be back working again.

Thank you Marcus!

I am concerned that this happened at all and that the fix was such that it required going through the entire process of setting up all the various protection settings again.

Security problem+try to fix problem+search for solution+apply solution=Hours of wasted time.
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#15 Marcos

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Posted 08 March 2014 - 05:22 PM

We have released a program update for the Google Play version of ESET Mobile Security. Installing the update will fix the problem automatically.


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#16 Delict

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Posted 08 March 2014 - 05:43 PM

 

Same for me on LG L9 II

 

Can't click on Force stop, Uninstall, Clear data, Clear cache...

 

Running application for ESET Mobile Security : 0 process and 1 service - Restarting all the time...

 

Cmon fix this Eset :)

 

If "Clear data" is greyed out, navigate to Security -> Device administrators in the system setup and deselect ESET Mobile Security. Then you should be able to tap the "Clear data" button.

 

It's okey now :)

 

Ty for fast response.

 

 

EDIT : Don't know why but with my same user&pw. I can't activate licence...mhm... Any help please? TY


Edited by Delict, 08 March 2014 - 06:26 PM.

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#17 Arakasi

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Posted 08 March 2014 - 06:14 PM

Lost me as a customer. This problem is a farce.

 

Hello,

 

I did not have this issue with Mobile Security on my phone, nor on my tablet.

To blame ESET is getting ahead of yourself. I don't suspect you have patience with many other vendors either.

 

While my mobile security is working fine, i suspect the issue came from the google or android side, and ESET had to adjust to keep up with the framework or similar.

 

Maybe Marcos will confirm what exactly happened in a public authorized release of info if possible. :)

 

I'm glad everyone is back on track with security despite the hiccup. Sorry guys.


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#18 Caddir

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Posted 08 March 2014 - 07:23 PM

My MotoG displayed this error today, as did my partner's Huawei Ascend.  We both had to go into device administrators as listed above and whilst it fixed the problem for him without any issues, I needed to enter my password details and set up the SMS blocking and the lost phone data again.

 

Both are now working normally.

 

Thanks for fixing so soon.


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#19 dwomack

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Posted 08 March 2014 - 08:04 PM

For anyone still having issues, an alert with fix instructions has been posted on our Knowledgebase, here.


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#20 Arakasi

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Posted 08 March 2014 - 08:48 PM

Thanks Daniel.

IT appears the definition update caused this ?

 

Glad it was repaired quickly.


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