Lockbits 10 Posted June 11, 2019 Share Posted June 11, 2019 Hello guys, We've a customer that is evaluating EEI. The solution and its console are working as expected however about a week ago the console is reporting that EEI lost connection with LiveGrid. The strange thing is that EFS installed in that server doesn't report the same thing. Also I can see reputation of files if I click over a recent suspicious alert. What ping or others test can we do in order to troubleshoot this issue? I sent the customer the KB were are the addresses you should allow in firewall. Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 11, 2019 Administrators Share Posted June 11, 2019 EEI shows the notification for 24 hours since the outage while security products don't continue to display it once the connection has been restored. Link to comment Share on other sites More sharing options...
Recommended Posts