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Lockbits

EEI and LiveGrid connection lost

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Hello guys,

We've a customer that is evaluating EEI. The solution and its console are working as expected however about a week ago the console is reporting that EEI lost connection with LiveGrid.

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The strange thing is that EFS installed in that server doesn't report the same thing. Also I can see reputation of files if I click over a recent suspicious alert.

418008167_CapturadePantalla2019-06-11ala(s)12_59_56.thumb.png.fe4d46da011b7d0ab7a7107463bc3be0.png

What ping or others test can we do in order to troubleshoot this issue? I sent the customer the KB were are the addresses you should allow in firewall.

Thanks.

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EEI shows the notification for 24 hours since the outage while security products don't continue to display it once the connection has been restored.

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