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EEI and LiveGrid connection lost

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Hello guys,

We've a customer that is evaluating EEI. The solution and its console are working as expected however about a week ago the console is reporting that EEI lost connection with LiveGrid.

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The strange thing is that EFS installed in that server doesn't report the same thing. Also I can see reputation of files if I click over a recent suspicious alert.

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What ping or others test can we do in order to troubleshoot this issue? I sent the customer the KB were are the addresses you should allow in firewall.

Thanks.

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EEI shows the notification for 24 hours since the outage while security products don't continue to display it once the connection has been restored.

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