Jump to content

EEI and LiveGrid connection lost


Recommended Posts

Hello guys,

We've a customer that is evaluating EEI. The solution and its console are working as expected however about a week ago the console is reporting that EEI lost connection with LiveGrid.

1798283385_CapturadePantalla2019-06-11ala(s)12_54_48.thumb.png.37cbd445baff420269f696edae20bf18.png

The strange thing is that EFS installed in that server doesn't report the same thing. Also I can see reputation of files if I click over a recent suspicious alert.

418008167_CapturadePantalla2019-06-11ala(s)12_59_56.thumb.png.fe4d46da011b7d0ab7a7107463bc3be0.png

What ping or others test can we do in order to troubleshoot this issue? I sent the customer the KB were are the addresses you should allow in firewall.

Thanks.

Link to comment
Share on other sites

  • Administrators

EEI shows the notification for 24 hours since the outage while security products don't continue to display it once the connection has been restored.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...