Asistente de Tecnología 0 Posted June 7, 2019 Share Posted June 7, 2019 From the ESMC I am displaying updates, but all clients return the error notification "Modules update error - Unauthorized Access". I have tried two solutions, I already emptied the cache and it did not work, and also reinstalled all the product and agent but it did not work either. With the SmartSniff software I did a scan of which IP's uses ESET to update itself and through PING I verified the connection to those IP's and the connection responds normally. What other solutions can I try? Attached error and system logs. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 7, 2019 Administrators Share Posted June 7, 2019 Do you use one or more proxy servers? Does the error occur if ESET connects directly to the Internet? Link to comment Share on other sites More sharing options...
Asistente de Tecnología 0 Posted June 7, 2019 Author Share Posted June 7, 2019 (edited) 1 hour ago, Marcos said: Do you use one or more proxy servers? Does the error occur if ESET connects directly to the Internet? The ERA-Server doesn't have any type of security by proxy. Making use of the article kb6819, the update was made from version 6 to 7, and after this update was that the incidents began. https://support.eset.com/kb6819/ Edited June 7, 2019 by Asistente de Tecnología Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 7, 2019 Administrators Share Posted June 7, 2019 Do clients connect directly to the Internet as well? Is the use of a proxy server disabled in Endpoint's setup -> Tools -> Proxy server? Please carry on as follows: - enable advanced network protection logging under Tools -> Diagnostics - enable advanced update engine logging - run update - disable advanced logging - collect logs with ESET Log Collector and provide the generated archive. Link to comment Share on other sites More sharing options...
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