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Modules update error - Unauthorized Access


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From the ESMC I am displaying updates, but all clients return the error notification "Modules update error - Unauthorized Access".
I have tried two solutions, I already emptied the cache and it did not work, and also reinstalled all the product and agent but it did not work either.
With the SmartSniff software I did a scan of which IP's uses ESET to update itself and through PING I verified the connection to those IP's and the connection responds normally.
What other solutions can I try?
Attached error and system logs.

Eset1.PNG

Eset2.PNG

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Do you use one or more proxy servers? Does the error occur if ESET connects directly to the Internet?

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1 hour ago, Marcos said:

Do you use one or more proxy servers? Does the error occur if ESET connects directly to the Internet?

The ERA-Server doesn't have any type of security by proxy.
Making use of the article kb6819, the update was made from version 6 to 7, and after this update was that the incidents began.

https://support.eset.com/kb6819/

Edited by Asistente de Tecnología
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Do clients connect directly to the Internet as well? Is the use of a proxy server disabled in Endpoint's setup -> Tools -> Proxy server?

Please carry on as follows:
- enable advanced network protection logging under Tools -> Diagnostics
- enable advanced update engine logging
- run update
- disable advanced logging
- collect logs with ESET Log Collector and provide the generated archive.

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