Gerald Johnson 0 Posted June 28, 2018 Posted June 28, 2018 After upgrading my computer to Mac OS High Sierra, I have downloaded, installed, uninstalled, and reinstalled ESET Cyber Security to be compatible and work with the upgraded operating system. But, ESET Cyber Security seems to work fine in the download, uninstall, and install process, but upon a fresh start up after the computer has been shut down, I keep getting the error message: "Your computer is not protected. There was a problem communicating with the ESET background process, please try again. If the problem persists, restart your computer." I have no idea why it keeps doing this, and would appreciate some insight into the problem. Thanks!
Administrators Marcos 5,450 Posted June 28, 2018 Administrators Posted June 28, 2018 Please gather logs with ESET Log Collector as per https://support.eset.com/kb3404/ and provide the generated Customer_info.tgz to customer care for perusal.
Gerald Johnson 0 Posted June 29, 2018 Author Posted June 29, 2018 Thanks Marcos, I will check that out. I also tried the same process yesterday, following the tutorial video on the website. Everything went smoothly...until I booted up my computer this morning and the error message reappeared!
wolliballa 4 Posted August 27, 2018 Posted August 27, 2018 Have same problem with one German customer installation after running NOD32 smoothly over the last 2 years. According to GUI there are no updates pending. Will try to collect data today evening and perform a new installation. Will report back
Gerald Johnson 0 Posted September 7, 2018 Author Posted September 7, 2018 Wolliballa, Has there been any news about any updates or procedures to resolving the problem communicating with the ESET background process issue spoken of in the preceding messages? Thanks!
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