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Failing installing ERA on ubunto


Dovev Golan
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Hi, 

I'm trying to setup ERA on ubuntu 16/4 64. When running ./server-linux-x86_64.sh script with all parameters, I am failing. 

Upgrading database ... failure

Error: : Error occurred while upgrading database

in mysql error.log I see this

2018-06-08T17:20:56.982011Z 23 [Note] Aborted connection 23 to db: 'era_db' user: 'erauser' host: 'localhost' (Got an error reading communication packets)
2018-06-08T17:20:56.982169Z 26 [Note] Aborted connection 26 to db: 'era_db' user: 'erauser' host: 'localhost' (Got an error reading communication packets)

I have check all time outs values and max_allowed_packet set to 33M. 

erauser has full permissions on the schema.

 in 

/var/log/eset/RemoteAdministrator/EraServerInstaller.log

 

I can see this:


2018-06-08 17:20:56 Information: Entering function: void Era::Setup::Server::CustomActions::Database::CCodeTokenExecutorStaticObjectsBase::CreateReportTemplateCategory(const string&, const string&, const string&)
CustomActions: /export/home/pb2/build/sb_0-28191188-1523540484.11/mysql-connector-odbc-8.0.11-src/driver/my_prepared_stmt.cc:135: int ssps_get_out_params(STMT*): Assertion `values' failed.
Aborted (core dumped)
2018-06-08 17:20:56 Information: Installer: Failed upgrading database.
2018-06-08 17:20:56 Information: Installer: Error: : Error occurred while upgrading database

 

what am I missing?

Edited by Dovev Golan
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  • ESET Staff

Could you specify version of MySQL database you are using? Is this clean installation? MySQL 8.0 introduced changes in communication/authentication protocol which we do not support - if this is the case, MySQL 5.7 will be required to run ERA.

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