Internet Securty: Module update failed - Files corrupted.

[Casey O 0]

No matter what I do, I cannot resolve this issue and ESET support cannot either. I've cleared the cache & restarted. I've uninstalled and re-installed. I've done both operations twice and nothing changes. It has the program locked up as it won't perform a scan or collect data logs. Can anyone please help?

 

 

 

 

[Marcos 5,074]

Please enable advanced logging under Help and support -> Details for customer care and attempt to update. Then disable logging at the same place and gather all logs using ESET Log Collector. Upload the generated archive to a safe location (e.g. Dropbox, OneDrive, etc.) and provide me with a download link.

Prior to gathering logs, please quit any browsers and network-aware applications to minimize the amount of captured data.