Pastorcolonial 0 Posted December 25, 2016 Share Posted December 25, 2016 I'm having trouble installing NOD32 Anitvirus on my new HP computer. INstallation keeps hanging up with error win.1620. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 25, 2016 Administrators Share Posted December 25, 2016 If installation ends with an error, collect logs using ESET Log Collector and drop me a pm with the generated zip archive attached. Link to comment Share on other sites More sharing options...
reconnais1 0 Posted December 25, 2016 Share Posted December 25, 2016 I am having the same problem also an HP and same win.1620 error message. Are ESET products and HP compatible? Or are windows 7 and ESET not compatible? or is it windows explorer? Link to comment Share on other sites More sharing options...
Pastorcolonial 0 Posted December 25, 2016 Author Share Posted December 25, 2016 Thanks Marcos. I downloaded offline version and it successfully installed. Good to go for now. Link to comment Share on other sites More sharing options...
Nametto67 0 Posted December 26, 2016 Share Posted December 26, 2016 I am having the same issue with a fresh install on an HP system. I have never had any installation issues with eset antivirus before including on other HP machines but this new one doesn't like it. Link to comment Share on other sites More sharing options...
notarobot 0 Posted December 26, 2016 Share Posted December 26, 2016 I'm having the same issue. I'd prefer not to download, install, and run another piece of software to troubleshoot. Please advise for next steps. Thank you Link to comment Share on other sites More sharing options...
reconnais1 0 Posted December 26, 2016 Share Posted December 26, 2016 I found a solution by googling this problem. The suggestion was to copy the download out of downloads folder and paste into a new folder on C drive. This solution did not work. Still cannot install the purchased version of ESET. I am hoping for an answer from ESET by email in the next few days, or I'll have to return the CD to Micro Center for a refund. Link to comment Share on other sites More sharing options...
ken1943 22 Posted December 27, 2016 Share Posted December 27, 2016 Try using the installation files on this site hxxp://support.eset.com/kb2885/?&page=content&id=SOLN2885 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 27, 2016 Administrators Share Posted December 27, 2016 13 hours ago, reconnais1 said: I found a solution by googling this problem. The suggestion was to copy the download out of downloads folder and paste into a new folder on C drive. This solution did not work. Still cannot install the purchased version of ESET. I am hoping for an answer from ESET by email in the next few days, or I'll have to return the CD to Micro Center for a refund. On the download page, select Advances download options and select offline installer. Using it instead of the Live installer seems to have solved the issue for all users who have been experiencing error 1620 so far. Link to comment Share on other sites More sharing options...
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