LICENSE HAS BEEN DEACTIVATED

[hungtt 1]

Hi all,

When i add license on ERA, the status of license is : LICENSE HAS BEEN DEACTIVATED.

The information on ela.eset.com below :

 

License is deactivated

• You are not able to perform seat activations, generate offline files or access legacy license information. Please contact technical support for further details

 

What did happened with my license ? Although I can active with this license to clients via manually.But can not active via ERA task (software install, product active ,...)

Thank you.

[MichalJ 434]

You have to contact your local ESET sales representative, so they can check the status of your license. You can also PM me your public license ID, so I can check your license status.

[hungtt 1]

You have to contact your local ESET sales representative, so they can check the status of your license. You can also PM me your public license ID, so I can check your license status.

Hi,

My public ID : 33B-54R-TU4

Thanks.

[MichalJ 434]

Hello, I have checked the status of your license. In our licensing system, everything looks OK, so I have forwarded the issue to the team responsible, they should be able to fix the problems, hopefully soon.

[MichalJ 434]

It should be fixed as of now. We are sorry for the inconvenience.

[hungtt 1]

It should be fixed as of now. We are sorry for the inconvenience.

It's ok.Thanks your support.

By the way, please explain a reason with this problem.