LesRMed

Is there a way to create an MSI installer through ESET? I used a 3rd party to create an MSI, but I don't trust it and it didn't work either.

Trying to install (Cloud managed) EAV on a Win7 computer. The installation starts and I get the splash screen with the moving dots and then it just goes away. The ESET icon is still showing in the task bar. Initially, I see the install processes running in task manager, but then they just go away as well (even thought the ESET icon is still in the task bar). I'm at a loss. KB4474419 and KB4490628 are installed. No error message ever comes up and nothing in Event Viewer. Any help would be greatly appreciated!

Click Create Rule and then click Allow.

Mine is similar as well. Tracing route to c.cwip.eset.com [91.228.166.45] over a maximum of 30 hops: 1 3 ms 1 ms <1 ms ip63-247-101-97.Houston.iapc.net [63.247.101.97] 2 13 ms 12 ms 9 ms ip63-247-104-101.Houston.iapc.net [63.247.104.101] 3 23 ms 11 ms 19 ms core1-v2-0.Houston.iapc.net [63.247.97.23] 4 9 ms 12 ms 11 ms 63.247.97.14 5 11 ms 18 ms 9 ms 6-1-5.ear1.Houston1.Level3.net [4.30.110.49] 6 10 ms 12 ms 15 ms ae-5.bear2.Houston1.Level3.net [4.69.216.142] 7 * * * Request timed out. 8 35 ms 35 ms 35 ms 80.150.170.13 9 584 ms 144 ms 138 ms pd9ef315a.dip0.t-ipconnect.de [217.239.49.90] 10 256 ms 136 ms 136 ms 80.150.170.82 11 136 ms 135 ms 139 ms st-static-bckb-112.213-81-254.telecom.sk [213.81.254.112] 12 * * * Request timed out. 13 * * * Request timed out. 14 137 ms 136 ms 136 ms h1-c01-b.eset.com [91.228.166.45] Trace complete.

It a shame that US support sucks so bad. I have yet to ever have them help resolve an issue...ever! Usually it's 2 to 3 days before they respond, if they respond. I've either been able to finally figure out an issue myself, get an answer through the forums, or just give up and live with the problem.

I get basically the same thing:

Why would you want to do that? An admin maybe, but personally, I wouldn't want an end-user undoing it. To me, that's a huge security breach.

What's the web address for the site you purchased from?

I'm using Chrome and it opens fine for me. Like @itman said, it's probably a Chrome extension that's causing the issue.

I'd run Symantec's CleanWipe to make sure some fragments of the Symantec installation aren't interfering with the Eset install.

Being a previous CDK customer, I can say, they're grasping at straws. Typical.

US support strikes again! Totally useless!!

You can set it under the task trigger:

I've said it before, and I'll say it again, because ESET's North America support team sucks! I've sent in very detailed info about problems I've had in the past, and usually 2 to 3 days later I get some BS response just like you did.

This tells me that your issue is not related to ESET.

My mistake. I forgot I had switched over to the server forum.

Did you try version 8.1?

I've seen this occasionally and it's always right after a reboot. It usually seems to resolve itself on it's own. Maybe the next time the client "checks in" to the server??

There is another topic with the same issue We're experiencing the same issues since upgrade to 8.1. It's random as far as the users; some are remote users in another office or working from home, and some are here at our main office. Sometimes they resolve the issue on their own after a short period, some after a few days, but I have a couple of others that are still showing errors after about a week.

I personally have not been able to find a way to change it. From what I've found, I believe it is hard coded to 10% of your purchased licenses.

Any ETA on when the Cloud portal will be back up? I've been getting this message for several hours now.

Only ESET people have access to any files you upload on the forum.

Are you looking on your computer or on the server? You should be using file manager (or whatever your host calls it) to look on the actual web server.

This was an issue with Outlook. It should be resolved now. If yours are still appearing blank, go to File-->Account and check for updates.

Is there not a way for Eset to stop and restart itself to negate a restart, especially on a server? Server reboots are, like Rekun said, hard to get a reboot window for.