Obviously, I am not a software engineer or even a trained IT person. I am simply a computer user who, for the last several months, has been experiencing one of two issues on a fairly regular basis. One issue was recently resolved - or at least hasn't been seen since the last tweak to the network. The remaining issue is an unresponsive screen within the CDK Drive interface. CDK explains this screen is a web based interface to our offsite server. When requesting a random function (no specific function has been found to repeatedly cause this) the screen will simply not respond. The banner / title of the screen will actually display "Not Responding" along the top edge. CDK provides and manages our entire network. Since this is a web based screen and not the older "UNIX type" interface they are suggesting perhaps our antivirus may be delaying the data somehow. That is why they wanted a series of whitelists added. While I could disable the antivirus, this problem may occur twice in an hour or not occur for two days. This is one reason it is taking so long to find the issue. This happens on more than one user and on more than one PC. It is not a PC problem as I have experienced it on five different PCs. It is not a user ID problem as I have used four different IDs myself and it occurs in our main office for those users as well.
Is CDK grasping at straws - possibly.
This is where an untrained and less than knowledgeable person such as myself can get frustrated when vendors (not ESET) start pointing figures at the other guy and say it must be them, it is not us. Fun times to be alive.