Peter Randziak

Hello Denzof, who has the IP address 10.10.20.2 on your network? 10.10.20.59 is probably yours, isn't it? Which version of ESET Smart Security do you have installed?

Hello cutting_edgetech, could you please provide us with exact steps to reproduce the issue? I tried it myself but, just one rule has been correctly created. Thank you.

Hello Mark, "Log all blocked operations" should be enabled only during troubleshooting issues. I highly recommend to disable it in order to prevent HIPS from rapid growth. Self-defense is used to protect crucial parts of the AV so I don't think that any process should be trying to delete anything protected by it. Could you please paste here appropriate lines from the log?

We've found out that the recent Internet protection module 1073 might have caused ekrn crashes on systems powered by CPUs from 2001 and older (2004 and older for AMD CPUs). Updating to the latest version of Internet protection module 1076 (released yesterday) should solve the issue.

Hello Winston, do you have more ERA servers and do you use replication to upper server? Do you encounter this error when the replication is in progress?

Hello Cutting_edgetech, have you received your beta license credentials on your e-mail? You could activate your beta with them, just select activate using a username and password.

Hello, we successfully reproduced the issue in our in-house testing environment and we opened a bug with development. Thank you for letting us know.

Hello Jun, Are you by any chance using a third party app for sending and receiving SMS messages, such as WhatsApp or similar? The thing is, we only intercept and process messages delivered to the default messaging app preinstalled on your device.

Hello PolakTom101, please contact your local support, they will assist you with regaining permissions. I case you won't succeed with them, write me a private message

Hello PolakTom101, were you able to restore permissions on your system according to Arakasi's advice? If you were successful please try version 7, it contains many fixes some of them may be helpful in your case. Please keep us informed.

Hello, the communication between ERA server and mobile client is encrypted. The updates are not encrypted as far as they are protected and verified by digital signatures.

Hello Vahid, Try enabling Maintain inactive TCP connections option. open your ESET Smart Security, press F5 to enter advanced setup -? Network -> Personal firewall -> IDS and advanced options -> check "Maintain inactive TCP connections" and confirm by OK. Has this resolved your issue with disconnecting?

Hello Ronnie, Do you use 32 or 64bit version of Ubuntu? Do you have automatic updates enabled and all patches installed? Which exact version of chromium do you have installed? Could you please paste the error message here?

Hello, According to Dev team after applying this fix there shouldn't be any crashes, but we are not able to replicate the issue in-house so we need your help to verify it. 1. Backup the original files ( esets_pfw and esets_proxy) esets_pfw with this command sudo cp /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw.bkp esets_proxy with this command sudo cp /Applications/.esets/Contents/MacOS/esets_proxy /Applications/.esets/Contents/MacOS/esets_proxy.bkp 2. Download the archive, and unpack (password is "clean") copy (via command line) esets_pfw to /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw copy (via command line) esets_proxy to /Applications/.esets/Contents/MacOS/esets_proxy 3. Execute commands: sudo chown root:wheel /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw sudo chmod 755 /Applications/.esets/Contents/kext/10.6/esets_pfw.kext/Contents/MacOS/esets_pfw 4. Restart the Mac The crashes shouldn't appear anymore.Please keep us informed. Thank you. esets_proxy_and_esets_pfw.zip

Hello Johnno, please submit samples of this malware to our research laboratory as per the instructions here.

Hello, you can find it in Advanced settings -> Web and e-mail -> Anti-phishing protection -> Report a phishing site. Screenshot is attached.

Hello Galaxykiss, I have forwarded it to our product management team responsible for this. For me it seem quite useful. Thank you.

Hello Kicaj, in case you would like to block HTTPS as well you need to have scanning of SSL protocol enabled. Close all browsers and e-mail clients, open you ESET Smart Security / ESET NOD32 Antivirus -> press F5 -> Web and email -> Protocol filtering -> SSL -> select Always scan SSL protocol and confirm by OK.

To be clear, are we to turn on the pre-release updates first, or drop in the esets_proxy file first, or do both before testing again? Thanks. Hello, you could enable pre-release before changing the esets_proxy.

Hello, could you please try to reproduce the issue with enclosed esets_proxy binary and provide us with the crash log? Archive is encrypted with password "clean" Replace the binary in the application folder, but keep the original one. @Alex - PM sent. esets_proxy.zip

mac_info_get.command.1.18.zip Hello, could you please provide us with output of enclosed Info_get script? Please collect the logs immediately after the crash. Thank you for cooperation.

Hello Mirko, could you please provide us with full memory dump so we could analyze it? Thank you.

Hello NomadeWolf, Configure remote clients/mobile users to first attempt to update from the local LAN Update Server (Mirror), then through the Internet, directly from the ESET update servers. Just follow these steps. Regards,

Hello Suporte.protagon, please run the tool with parameter /d "C:\>EOlmarikTdl4Cleaner.exe /d ESET Windows OlmarikTdl4/Olmasco Remover v1.6.0.8 (Jun 10 2013 12:48:50) Copyright © ESET, spol. s r.o. 1992-2013. All rights reserved. Full dump mode" and provide us with an archive located in EOlmarikTdl4Cleaner folder, which will be created in the same location as Olmarik cleaner was run from.

Hello JJTR, please see this post by Marcos. Regards,