Peter Randziak

Hello Hentaixen, you have exported list of scans, but we would need log from particular scan, which should we check exported. So open one scan log by double clicking on it, right click on any entry in it and select "Export..." and save the log as .txt file.

Some router are not able to forward the parental DNS requests properly so it takes considerable time, or the requests may even time-out. Selecting other DNS server (Google DNS, OpenDNS or any other public DNS service) than your router overcomes this issue and by that speeds resolving and loading of pages.

Hello Flew, please try updating from pre-release servers. Anti-Stealth support module: 1051 should be fixing issues with crashing ekrn.exe catalyzed by Outlook express starting. Please let us know.

Hello Mzbcracker, I think that the easiest solution without complicated troubleshooting would be simple reinstallation. You could export the settings and re-import them after fresh installation.

Hello, TCP Deny communication for svchost.exe might be causing the issue. Open Zone and rule setup window and select "Toggle detailed view of all rules" and delete all blocking or asking rules for Host Process for Windows services and System, which are not grayed (default ones)

i dont understand how to use it. isnt there any other way to do it? At first please try to set your system to use Google DNS if it will make any difference as described here.

Hello Suj, Wireshark is a tool used to capture network traffic to a file for later analysis. Please try to set your system to use Google DNS if it will make any difference.

Hello MP, yes there are various mechanisms to improve performance over time like Smart optimization and Cloud enhanced whitelisting. I remember that there were some issues with performance during compiling, exclusions on compiler's work folder should resolve it.

Hello, I just tried to reproduce it with current version of ESET Endpoint Security 5.0.2214.4 and version of Chrome 29.0.1547.57 m and I got no error and https scanning is working flawlessly. Do you have all browsers closed, when are you enabling SSL scanning? What exact error message do you get?

Hello Trooper, sadly there is no information, what kind of malware are we talking of. There is described heuristic detection based on exploiting particular vulnerability, which can be possibly exploited by any kind of malware. I would recommend you to use ESET SysRescue to scan the system offline. In case it detects something from this list use appropriate tool. Please let us know the result.

Hello doctor-z, there are two possible ways ho to resolve the issue: 1. enable logging of all blocked connections, reproduce the issue by invoking Windows updates and search in the log file, which connections has been blocked and allow them 2. reset firewall settings back to defaults and create them from a scratch.

Hello, try to follow steps described below: 1.) create and save MSI package with configuration (name it PKG_With_CFG.MSI) 2.) create and save start.bat file which will contain following: PKG_With_CFG.MSI /qn REBOOT="ReallySuppress" 3.) open ERA Manage Packages option 4.) in Type choose option Custom package 5.) click on Create... button 6.) click on Add File button and add the files PKG_With_CFG.MSI and start.bat 7.) in the Package entry file option please confirm start.bat file 8.) click on Create button 9.) click on Save as ... button and save the package 10.) click on Save As ... button (on the right side in the section Create/Select installation package contents) and save the package. You should only have chance to save it as exe file this time. Running the file created in the step 10. of above mentioned procedure will ensure that installation will be running with the parameters defined in start.bat file and with configuration saved in the PKG_With_CFG.MSI. Please let us know the result.

Hello Axel, you need to set up a rule to allow this application. Following steps in this KB article should resolve your issue. Please let us know.

Hello Itrain, please collect the logs using this script and send me a download link. I will open a ticket with development to investigate this.

Hello MP, does turning off of Advanced memory scanner make any difference with ESS 7.0.104?

Hello Kevin, yes you can use ESET Smart Security license on your MacBook Air and activate there Cyber Security(Pro). This is thanks to our unilicense policy, you could read more about it here.

Hello Sasomkd, we need your license username or e-mail address in order to track down your customer support request and get logs needed to troubleshoot your issue from them. We are not interested in your license at all.

Hello sp1nn, you can set it up using steps described in this KB article.

Hello Itrain, could you please collect the logs after OS crash so it would be logged it the logs? Thank you.

Hello Sasomkd, please provide me with (via private message) license username or e-mail address if you use Google play license. Thank you.

Hello Itrain, so what happens when you replace the binaries in their correct paths? What paths do you have there?

Hello LoneGeek, Self-defense is part of HIPS so it protects your system by it's means. When you disable HIPS it won't work.

Hello, did you gen any response after you submitted the customer support request form?

Hello SyRenity, in case you would like to set just the primary ERA server than yes, but if you would like to set secondary server, authentication and other things the import would be easier. Of course it depends on discipline of your users. I would recommend you to monitor connections via Clients tab and compare it with actual state on your network. How many workstations do you have approximately?

Hello, you could insert them directly into the package. Screenshot is attached: