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Marcos

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Everything posted by Marcos

  1. Please provide logs collected with ESET Log Collector on the client.
  2. Only privileged users can change settings or uninstall the program. That said, add only the desired users to the privileged users list.
  3. Do you use both the EBA and EMA accounts and use the same email address for both by chance? If so, this is a known issue that we are trying to solve.
  4. The screenshots just show that you have no license and that the product is in the state of initializing protection and at that point it's probably stuck.
  5. It's up to you. We have already told you what options you have.
  6. We do not pay for that. You can contact ESET IL on this matter and they will pass the information to ESET HQ.
  7. The reference to CIMSYS Inc is weird, it seems to be a really small Korean company: Cimsys Inc is a semiconductors company based out of 1831 E 71st St, Tulsa, Oklahoma, United States. Company size: 1-10 employees At https://forums.att.com/conversations/att-internet-features/is-this-a-loop-or-is-someone-trying-to-get-into-my-network/5e43a9a1c17a06619164ea04 I found: All mac addresses beginning with 00-11-22 belong to the owner Cimsys Inc in #301, Sinsung-Clean Bldg, 140, Nongseo-Ri, Kiheung-Eup Yongin-City Kyunggi-Do 449-711 Korea. Please enable advanced logging under Help and support -> Details for technical support and then run a network scan with CHM. Next disable logging and collect logs with Log Collector. When done, upload the generated archive along with the file C:\ProgramData\ESET\ESET Security\homenet.dat here. Maybe it will shed more info.
  8. Click "Drop us a line" in the section Vulnerabilities found in ESET Products or on Other Websites.
  9. C:\ESET\updater.dll doesn't exist: 21:59:49,2630290 21:59:49,2630528 00:01:48.3802943 0.0000238 MirrorTool.exe 9564 1080 CreateFile C:\ESET\updater.dll NAME NOT FOUND Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a MirrorTool.exe --mirrorType regular --intermediateUpdateDirectory C:\ESET\mirror_temp --offlineLicenseFilename EP_AV.lf --outputDirectory C:\ESET\mirror_final 9388 ESET ESET Mirror Tool Please make sure to copy updater.dll from the zip package to c:\eset.
  10. Just in case, make sure to use the 32-bit updater.dll that is enclosed in the zip file. The ESET install folder contains updater.dll too but it's 64-bit on your OS while the mirror tool is a 32-bit application.
  11. As I suggested above, please contact the seller of your license to find out what's going on. Unfortunately we can't help you here and the issue should be looked at by the seller.
  12. By the way, we have our own EDR solution ESET Enterprise Inspector which leverages our products as well as LiveGrid, machine-learning and other technologies to provide CISO or administrators with insight into suspicious operations that occur in the network and allow for manual or automatic remediation. We currently provide 418 pre-defined rules that trigger on suspicious operations with an option to create new rules by an admin.
  13. The steps tell the same, ie. to send an ESMC component upgrade task: Upgrade process (alternative way to upgrade) IMPORTANT Upgrading ERA or older ESMC to the latest ESMC on the same VA does not upgrade other VA software (operating system, packages needed for proper functioning of ESMC Server). We recommend that you migrate the server after the pure upgrade. Upgrade the VA using Components Upgrade task: 1.Upgrade ESMC Server first. 2.Upgrade a ESET Management Agents sample group. 3.If the upgrade of the sample is successful and Agents are still connecting, continue with the rest of the Agents. As the notice says, the ESCM component upgrade task won't update the OS and other non-ESET components so it makes sense to perform also migration according to the KB, however, it's not mandatory.
  14. They should be replaced with a newer version over time.
  15. It's a false positive. Those are update files necessary to assemble modules during compilation.
  16. Since the issue cannot be easily sorted, I would recommend opening a ticket with your local ESET support so that the issue is properly tracked and looked at by developers, if necessary.
  17. ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium version 13.2.16 have been released and are available to download. Changelog: Version 13.2.16 Fixed: Application freezes under certain circumstances Known issues: N/A Upgrade to Latest Version Upgrade my ESET Windows home product to the latest version If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  18. ESET NOD32 Antivirus, ESET Internet Security and ESET Smart Security Premium version 13.2.16 have been released and are available to download. Changelog: Version 13.2.16 Fixed: Application freezes under certain circumstances Known issues: N/A Upgrade to Latest Version Upgrade my ESET Windows home product to the latest version If your ESET security product has not updated automatically yet, you can enforce product update by manually checking for update in the Update panel or wait until it updates automatically. Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  19. Also available here: https://forum.eset.com/topic/25003-eset-endpoint-products-for-macos-version-692000-have-been-released/ and on the download page as well: https://www.eset.com/int/business/endpoint-security-mac/download/
  20. Release Date: July 30, 2020 ESET Endpoint Antivirus and ESET Endpoint Security for macOS 6.9.200.0 have been released and are available to download. Changelog: Version 6.9.200.0 Improved: Performance improvements of Real-time protection scanner under certain circumstances Fixed: Rare crash of a scanner under special conditions Fixed: 100% CPU load of esets_proxy service during communication with ESET Enterprise Inspector Fixed: Web and Email protection alerts were not displayed in management console Fixed: Saving proxy port number in application preferences did not work Other minor bug fixes and improvements that improve overall product stability and security Upgrade to Latest Version Upgrade my ESET Endpoint products for macOS to the latest version Support Resources ESET provides support in the form of Online Help (user guides), fully localized application and Online Help, online Knowledgebase, and applicable to your region, chat, email or phone support. Online Help (user guides) Visit www.eset.com/contact to email ESET technical support
  21. If you are interested, in about a month we should be able to provide you with ECA with MDM enabled and a 3-month trial license in exchange for feedback.
  22. How many desktop/server and mobile devices would you like to manage?
  23. Basically all you need to do is press Update. However, we recommend backing up CAs as well as peer certificates and the db as advised in the notice in case something goes haywire during the upgrade.
  24. 1, Yes, it's safe to restore this file. 2, Correct. If access to a website has been blocked, the connection was terminated to protect your computer. There was a website in your log that was blocked on June 29. We've re-checked it and the malware was no longer there so we've unblocked it as well.
  25. Thanks, it appears to be FP made by Augur the machine-learning system which blocked the file in LiveGrid. The file has now been removed from the blacklist. We're investigating why it happened to prevent such FP in the future.
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