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Everything posted by Marcos
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what are these notifications?
Marcos replied to x7007's topic in ESET Internet Security & ESET Smart Security Premium
Most likely the operating system returns different paths for the process each time. Please raise a support ticket. Also please collect log with ESET Log Collector and upload the generated archive here. -
Multiple detections of MSIL/Microsoft.Bing.D
Marcos replied to Riate's topic in Malware Finding and Cleaning
Since this is an English forum, we kindly ask you to post in English. Please refer to https://forum.eset.com/topic/40574-msilmicrosoftbingd and consider creating a detection exclusion. -
Is my understanding correct that module updates “clearing the cache” between scans removes all the potential benefit of Smart Optimisation? No, whitelisted files will still be omitted from scans. Only non-whitelisted files will be re-scanned after a module update. To better understand scan results, if a file is skipped because of Smart Optimisation, is it excluded from the files counted in the scan, or does it still show as included? Yes, if a file is skipped it's not counted. This is a feature request - Could ESET perhaps be enhanced in the future to display the total number of files that have been skipped in the scan because of Smart Optimisation, so we can actually see the benefit we get from the feature? No, there are no such plans. … And Gil, if you know of a way, a combination of circumstances or whatever, to truly get demonstrable benefit from Smart Optimisation as it works now, please let me know. Nothing I’ve seen so far in real-world results has provided any confidence that the feature is of any use at all, the way it currently operates. Smart optimization skips whitelisted files from scanning (typically signed Microsoft files or other whitelisted / popular files). The existence of file or folder shortcuts shouldn’t lead to ESET re-scanning all the same objects, should it Gil? With Smart optimization it's likely that a file referenced by a shortcut would not be scanned again if it has already been scanned.
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NOD32 17.1.9 cuts ping out from my PC
Marcos replied to Alessandro Cacciari's topic in ESET NOD32 Antivirus
Strange because I asked if disabling HTTP/3 traffic scanning made a difference and you wrote: "Thanks for the suggestion, however nothing changed." -
Mail gets moved to infected items folder in Outlook
Marcos replied to Francoisdt's topic in ESET NOD32 Antivirus
You should be able to select the desired action or folder that infected email messages will be moved to in the Email protection setup -> Mailbox protection -> Response: -
Suspected botnet detected in Endpoint
Marcos replied to Guillermo Mariel's topic in Malware Finding and Cleaning
The whole range is indeed suspicious but it doesn't mean you have malware on the machine. Please provide logs collected with ESET Log Collector from that machine. -
Not recieving verification email
Marcos replied to jsh0e's topic in ESET Internet Security & ESET Smart Security Premium
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NOD32 17.1.9 cuts ping out from my PC
Marcos replied to Alessandro Cacciari's topic in ESET NOD32 Antivirus
Does temporarily uninstalling ESET NOD32 Antivirus actually make a difference and the issue returns as soon as you install v17.1.9 from scratch with default settings? -
Web and Email protection is non-functional
Marcos replied to jewelann64's topic in ESET Cyber Security Pro (for Mac)
If it didn't resolve the issue, please try my suggestion above. -
Web and Email protection is non-functional
Marcos replied to jewelann64's topic in ESET Cyber Security Pro (for Mac)
Does the issue persist if you uninstall ESET CyberSecurity Pro v6 and install ESET CyberSecurity v7? -
NOD32 17.1.9 cuts ping out from my PC
Marcos replied to Alessandro Cacciari's topic in ESET NOD32 Antivirus
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You've mentioned version 10.1.245, perhaps you meant ESET Endpoint 10.1.2045? Anyways, it appears that you have an ESET Internet Security license so please uninstall ESET, run the ESET Uninstall tool in safe mode to remove possible leftovers and then install ESET Internet Security 17.1.9 from scratch.
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ESET Service 40% to 50% CPU usage
Marcos replied to Wyno0's topic in ESET Internet Security & ESET Smart Security Premium
Please carry on as follows: When the issue occurs, enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup After 1-2 minutes stop logging Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link. -
Most likely related to this: https://www.neowin.net/news/microsoft-is-once-again-harassing-chrome-users-with-malware-like-bing-ads/. Discussed also on Reddit: https://www.reddit.com/r/computerviruses/comments/18g8w8a/new_version_of_bgaupsell_adware/
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Worked for me with v10 too. Do you update from ESET's servers and product updates are downloaded from ESET's repository?
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I have not recieved a verification email and upon trying I can not
Marcos replied to nima M's topic in ESET NOD32 Antivirus
You have attempted to add an ESET Ultimate Security license with the public license ID 3B3-H42-BR8. A verification email was sent to this license owner's email address nixxxxxxxxdy@yahoo.com. -
I've applied an auto-update policy to a client with Endpoint 11.0.2033.0: The update to v11.0.2044.0 was downloaded and was ready to install after the next reboot: Not sure what you did differently.
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Computer stolen – now what? I don’t know my license number.
Marcos replied to CCole's topic in General Discussion
You can get retrieve your license email by entering your license email address in the form https://www.eset.com/us/support/lost-license/. -
How to run exe from Eset task ?
Marcos replied to Robax's topic in ESET PROTECT On-prem (Remote Management)
I've tried to run calc.exe as a test and it worked. Note that applications run via the scheduler are run in the local system account. -
Edge may download updates with a Bing application included if a Bing application was installed in the past. You can either create a detection exclusion or contact Microsoft to find out why they include the Bing application in Edge updates.
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Unistall Agent with command line
Marcos replied to baran's topic in ESET PROTECT On-prem (Remote Management)
Yes, if you raise a support ticket, further communication with technical support is typically via email. -
Unistall Agent with command line
Marcos replied to baran's topic in ESET PROTECT On-prem (Remote Management)
I recall that technical support has a batch file that removes older versions of agents and has all GUID included. Please raise a support ticket.