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Marcos

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Everything posted by Marcos

  1. Please provide me with logs collected with ESET Log Collector from such machine.
  2. You can disable particular application statuses here: By the way, what is the reason for disabling HIPS? By doing so you'll also disable several other protection features, including Ransomware shield.
  3. Firewall settings are not per-user; you can export EIS configuration and import it later if you want.
  4. What product are you attempting to download? Via a browser or ESMC?
  5. I would suggest raising a support ticket and providing a Wireshark log from an attempt to create a mirror. In order to substantially reduce the amount of downloaded data, I'd recommend using an http proxy instead.
  6. Please provide logs collected with ESET Log Collector from the machine in question.
  7. You can run update manually or wait until the product updates automatically to the latest version 12.2.30. The previous version had certain issues and was not released to all users.
  8. Please try running the Uninstall tool in safe mode (https://support.eset.com/kb2289/), then install ESET from scratch.
  9. You'll need to generate and re-deploy agent on clients so that the current peer and CA certificates are used. Normally you should backup the db and certificates, create a snapshot of the VM and then upgrade it to ESMC via an ERA component upgrade task. Clients would then connect to the ESMC server seamlessly.
  10. After a computer restart the root certificate should be imported in the trusted root CA certificate store anyways so there should be no issues then.
  11. 1, Connect to the Internet. 2, Install and activate a 30-day trial version.
  12. I'd prefer running a drive scan first. While it is true that real-time protection should detect and blocked most malware, I can image some hiding in installers that might not be detected by real-time protection and would require the AMSI scanner which was first added in Windows 8.1.
  13. Please refer to https://forum.eset.com/topic/19453-disable-roaming-warnings/
  14. Since the case requires reproduction, I'd suggest raising a support ticket with your local customer care and providing them with step-by-step instructions, including information about the proxy server you use. As long as SSL filtering works (which may be a problem if HTTPS communication is intercepted and scanned on the proxy), ESET should display an html-formatted notification.
  15. ESET shouldn't. Let's try it out, you can activate a fully functional 30-day license after installation. However, I'd recommend installing ESET Internet Security which also contains the network attack protection module that protects your machine on network level from malware that exploits vulnerabilities in network protocols to proliferate further over network. If necessary, create a new topic since this one is intended only for posting suggestions for future versions.
  16. Please elaborate more on it. What website are you referring to? You check also check the certificate at https://www.ssllabs.com/ssltest/
  17. Please uninstall ESET v8 and download and install the latest v12.2.30.
  18. Ok, I've checked it with colleagues and you're right. However, while adding port 443 will enable filtering https websites by hostname, it may cause issues with ssl communication in certain cases. In such case the port should be removed from the list.
  19. Please make sure that detection of covert data in ICMP is disabled in Endpoint (it is off by default): Some applications may utilize ICMP in a non-standard way which is then reported.
  20. Let's try uninstalling ESET and installing v6.8.1 just in case you didn't have the latest version installed. Should the problem persist, please collect logs as per https://support.eset.com/kb3404/, raise a support ticket with your local customer care and provide the logs for perusal.
  21. Port 443 must not be added to the list of HTTP ports on Mac. Adding a port number for HTTPS as HTTP will not make HTTPS filtered but may call for various issues with HTTPS instead.
  22. It would be helpful if you could post also some screen shots to illustrate the issue.
  23. You can collect logs with ESET Log Collector and upload the generated archive here for perusal (only ESET staff has access to attachments here).
  24. If you block "facebook.com" and then try to open https://www.facebook.com, is it blocked? We do not perform SSL introspection on MacOS so the question is if blocking the main FB page works or not.
  25. Since it's not possible to uninstall ESET from the former phone, it's ok to activate ESET on your new phone.
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