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Marcos

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Everything posted by Marcos

  1. There was a problem with how the license was issued in 2018. We had to cancel the previous license that was due to expire this month to get the license work.
  2. You can right-click a file and select Advanced options -> Check file reputation.
  3. ESET File Security is intended for Windows Server operating systems. Should you need protection for Sharepoint or Exchange server, there are dedicated products for these. ESET Endpoint Antivirus and ESET Endpoint Security are intended for workstations.
  4. As I wrote, disabling the option to add the root certificate will solve the issue with creation of eset_security_config_overlay.js. However, you'll need to import the root certificate to the system trusted CA store and to Mozilla's trusted CA store manually or via a group policy or by some other means in order for SSL scanning to work.
  5. Any reason why you would you need to remove the root certificate? Disabling SSL filtering should do it but doing so will expose your computer at risk since SSL communication will not be scanned and possible malware on https websites may not be detected. My understanding was that you just wanted to prevent eset_security_config_overlay.js from being created.
  6. You can disabling adding the root certificate to known browsers once it has been added as shown below:
  7. What version of EIS do you have? With v13.0.24 I have no problems resizing the firewall rule window to my liking:
  8. What operating system is installed there? Windows Server or any of the Windows flavors for workstations?
  9. First of all, please make sure that you have ESET File Security v7.1 installed on file servers and Endpoint Security v7.2 on clients. Do you have the trusted zone configured properly and the IP address of the machine that attempts to communicate with the local one is in the trusted zone?
  10. I'd suggest either using learning mode to create necessary rule(s) automatically or use the Firewall troubleshooting wizard to unblock desired recently blocked communications. As for resizing windows, which are not resizeable? I've gone through the program and didn't find any.
  11. Correct, that was a permanent change: https://forum.eset.com/topic/20969-virusradar-signature-database-unclickable/
  12. For Windows I'd recommend installing ESET Internet Security or ESET Smart Security Premium if you would like to get also Disk Encryption and Password Manager in the suite.
  13. Kindly please post in English since this is an English forum, otherwise moderators and many users will not understand and won't be able to help. It is not clear what version of an ESET product you use; the steps differ for older versions and 11.2 and newer. If you are having difficulties removing password protection, use the Uninstall tool in safe mode as per https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool.
  14. In order to investigate the issues, we would need advanced logs created as follows: - enable advanced network protection logging in the advanced setup -> tools > diagnostics - reboot the machine - reproduce the issue - disable logging - collect logs with ESET Log Collector. Upload the generated archive here and provide more information about the issue that you reproduced along with information about devices and their IP addresses. In the mean time, you can also try to display default firewall rules and put the custom rules above them to rule out any impact that they might have on evaluation.
  15. No, it's not possible. A phone is typically used either by a parent or child. The scenario when a phone is lend to a child for some time is not supported.
  16. We recommend contacting customer care using the built-in form so that logs from the ESET product as well as information about the OS and mobile phone are submitted for perusal.
  17. Please follow the instructions in Please read this before you post : https://forum.eset.com/topic/18734-how-do-i-report-a-false-positive-or-whitelist-my-software-with-eset/ It could be that the website was compromised so we'll need to know the url which was either blocked or malware was detected there. Please contact samples[at]eset.com on this matter.
  18. Agent cannot connect to the ESMC server because of a problem with the peer certificate. Try re-deploying agent so that current CA and peer certificates are used in communication.
  19. Please follow the steps in the KB https://support.eset.com/en/unlock-your-settings-password-in-eset-windows-home-products-112-and-later to reset the password.
  20. In fact, I provided a proof that on Windows 10 ESET detected and blocked execution of the ransomware and protected the user where the other "free" AV failed. If you have a proof that ESET doesn't protect users well, please provide a proof and support it with logs and other necessary stuff.
  21. I wasn't able to find a license registered to your forum's registration email address. Couldn't it be that you have found the license on the Internet, bought it from ebay, amazon, etc. instead of an authorized seller?
  22. I was unable to reproduce the detection / block. As stated in Please read this before you post, please report the block to ESET by following instructions in the notice. We'll need ELC logs with also Quarantined files included. Having said that, we'll draw this topic to a close.
  23. Please provide ELC logs from a machine with Endpoint 7.2 and Agent 7.1 installed that is reporting the above error to ESMC.
  24. Please generate an install log as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products and upload it here.
  25. Please remove notification permissions for the said website here:
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