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Everything posted by Marcos

  1. Yes please. Most likely it was just a false positive. We'll check it out and fix it, if a FP is confirmed.
  2. SLAs depend on a particular partner. For big enterprise customers there's a possibility to purchase premium support that is provided by ESET HQ and where a response is guaranteed within 1 hour in urgent cases if I remember correctly. ECA cannot be used to manage mobile phones. It is necessary to use ESET Security Management Center (currently on-premise only with a cloud version to be available soon) and Mobile Device Connector.
  3. Couldn't it be that the files were detected by the on-demand or startup scanner? Could you upload the file that was detected? If detected by real-time protection, pause it temporarily while you upload the file (compress it into a zip or rar archive, if possible). With ELC logs we would have all necessary information at once.
  4. I see it's 56 bytes in size, ie. empty. Let's upload all DAT files from that folder then.
  5. Yes, that's the file I asked for. ZIP and RAR archives can be uploaded and now you should be able to upload DAT files too.
  6. It should be enough to upload "C:\ProgramData\ESET\ESET Security\Logs\virlog.dat"
  7. Please follow these instructions: How do I use ESET Log Collector?
  8. Please provide logs collected with ESET Log Collector. It sounds like a false positive but without logs we can't tell for sure.
  9. The initial scan run after installation scans all files on local disks and cleans detected files. While malware, adware and riskware is cleaned automatically, potentially unwanted and unsafe applications require the user to select an action at the end of the scan. We've run a test and files were cleaned and quarantined alright. Please collect logs with ESET Log Collector and upload the generated archive here for perusal.
  10. Since the ESMC agent doesn't leverage KEXTs, we don't expect any issues with it. Supported versions of Mac OS can be found on the download page: Big Sur is not listed yet since we don't support beta versions of Mac OS and a version compatible with it has not been released yet. It should be available when it goes final.
  11. Please post information about the installed version of the ESMC server and modules that is available under Help -> About in the console.
  12. I gather that you enabled 2FA and then logged out from EBA. What was next? Did you click Setup as mentioned in step 1 at https://help.eset.com/eba/en-US/two-factor-authentication.html?
  13. This has been asked and answered here: https://forum.eset.com/topic/24658-i-m-looking-for-a-vpn-software-for-my-vpn-business/ That said, we'll draw this topic to a close.
  14. The IP address is actually on the cloud blacklist. Please carry on as follows: - enable diagnostic logging (Tools -> Diagnostic logging) - receive email that is incorrectly evaluated as spam - stop logging - collect logs with ESET Log Collector and also add the email in the eml or msg format to the archive or provide it separately - upload the archive here but also open a ticket with your local ESET support to make sure that it's properly tracked and you receive a timely response.
  15. Obviously if there is no content it cannot be categorized.
  16. This posts appears to be unrelated to the issues discussed in this topic. What do you mean by formatting an RT target with an 8.5 format disk"? And what is LabView 8.5 Real-time module? In fact, we are talking here about ESET's real-time protection which has nothing to do with formatting disks and LabView whatever it is.
  17. The changelog will open after clicking this link: Version Fixed: Unable to switch the console to the Ukrainian language after upgrade Fixed: Web console issues with Safari browser Fixed: Subgroup exports in the group tree is unavailable Fixed: "Failed to load data" error after deleting a selected Dynamic group Fixed: All computers are listed as Mobile Device Connector Fixed: Agent live installer is unavailable on macOS Mavericks (10.9) and macOS Yosemite (10.10) Fixed: Failed to load dynamic group membership in computer details Fixed: Direct ESET product updates performed from the Dashboard does not work properly when clients are deselected Fixed: Position of the co-branding logo in the console Fixed: Missing device name in the mobile device enrollment email Fixed: Various improvements and UI bugs
  18. If the machine from which the "attack" originated is trusted, you can create an exception for it. Click "Change handling of this threat" to open IDS exclusions.
  19. And if you leave only WMI checked and run a scan, does the issue occur? What about if only the registry is checked?
  20. The url is not categorized yet. Since it's blocked by Parental Control, the user must have blocked access to not categorized urls.
  21. Please carry on as follows: - enable advanced oper. system logging in the adv. setup -> tools -> diagnostics - reproduce the issue - disable logging - collect logs with ESET Log Collector and provide the generated archive.
  22. The problem is AMON_STATUS_WAITING_FOR_OOBE_FINISH. Most likely an image was generalized with Sysprep and OOBE was not finished after deployment. Unfortunately, this status is returned by the OS so if you think that OOBE was actually finished, we can only recommend reinstalling the OS.
  23. It's enough that the license key is reset. The username and password are for internal use except the use with legacy products for update.
  24. There will be another v6 with support of system extensions.
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