chetankb1 2 Posted September 21, 2016 Share Posted September 21, 2016 Hi All, I am facing problem while removing ERA Agent from local system. Please find below error message. Please HELP. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted September 21, 2016 ESET Staff Share Posted September 21, 2016 I would suggest using ESET Uninstaller to manually remove the ERA agent, in case it is not working: hxxp://support.eset.com/kb2289/ Link to comment Share on other sites More sharing options...
chetankb1 2 Posted September 21, 2016 Author Share Posted September 21, 2016 Hi, I am facing this problem on windows server 2003 R2, so I don't think this is good idea. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted September 21, 2016 ESET Staff Share Posted September 21, 2016 Could you please check whether AGENT's windows service is running? Have you tried it multiple times? Is there any ESET security product installed on this machine? Link to comment Share on other sites More sharing options...
chetankb1 2 Posted September 22, 2016 Author Share Posted September 22, 2016 Yes, Agent service is running & EFSW is installed on the same server. Also I have tried it multiple times, as uninstall process stuck at "stopping service" window. Also in other machine I have tried ESETUninstaller, but it does not recognising ERA Agent. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted September 22, 2016 ESET Staff Share Posted September 22, 2016 There is new ESETUninstaller version out there that should be able to detect also ERA products. But unfortunately I am not sure it will help in this case. There are two most common issues we know that may have causes this: ESET security product (in this case EFSW) is "protecting" AGENT so that it is not able to uninstall itself. This may be resolved by disabling HIPS protection in EFSW, but it requires system restart to take effect. One HIPS module is disabled, you should be able to manually stop AGENT service, and even kill process if there won't be any other option. AGENT is processing huge amount of logs received from EFSW and therefore it is not able to stop itself in required time period. Have you enabled diagnostic logging in EFSW? In case you won't be able to resolve this issue, I may analyze AGENT's trace.log if you PM it to me. Link to comment Share on other sites More sharing options...
Recommended Posts