Virus signature database out of date but won't update

[quartet1977 0]

Hi, I'm getting a red message on my home screen that the virus signature database is out of date, but when I click 'update' I get a message that it is up to date. I'm running version 9.0.386.0 on Windows 7, and there's no version update offered either. Any suggestions? Thanks!

[Marcos 5,143]

Please post the information about installed modules. Right-click the ESET icon, select About and then copy & paste the information here.

[quartet1977 0]

Please post the information about installed modules. Right-click the ESET icon, select About and then copy & paste the information here.

Thanks! Here's the requested info:

 

Virus signature database: 13694 (20160623)

Rapid Response module: 8231 (20160623)

Update module: 1067 (20160630)

Antivirus and antispyware scanner module: 1490 (20160621)

Advanced heuristics module: 1170 (20160425)

Archive support module: 1249 (20160425)

Cleaner module: 1123 (20160606)

Anti-Stealth support module: 1098 (20160525)

ESET SysInspector module: 1259 (20160406)

Real-time file system protection module: 1010 (20150806)

Translation support module: 1503 (20160630)

HIPS support module: 1238 (20160713)

Internet protection module: 1256 (20160606)

Database module: 1082 (20160601)

Configuration module (33): 1240.4 (20160406)

LiveGrid communication module: 1021 (20160310)

Specialized cleaner module: 1012 (20160405)

Network protection module: 1222 (20160729)

 

[Marcos 5,143]

Your signature database is indeed outdated: Virus signature database: 13694 (20160623).

 

Please collect logs using ESET Log Collector and send me the output via a personal message: hxxp://support.eset.com/kb3466/.

[miki69 0]

I'm having exactly the same problem (W7 64bit)

 

Virus signature database: 13694 (20160623)
Rapid Response module: 8231 (20160623)
Update module: 1067 (20160630)
Antivirus and antispyware scanner module: 1490 (20160621)
Advanced heuristics module: 1170 (20160425)
Archive support module: 1249 (20160425)
Cleaner module: 1123 (20160606)
Anti-Stealth support module: 1098 (20160525)
ESET SysInspector module: 1259 (20160406)
Real-time file system protection module: 1010 (20150806)
Translation support module: 1503 (20160630)
HIPS support module: 1238 (20160713)
Internet protection module: 1256 (20160606)
Database module: 1082 (20160601)
Configuration module (33): 1240.4 (20160406)
LiveGrid communication module: 1021 (20160310)
Specialized cleaner module: 1012 (20160405)
Network protection module: 1222 (20160729)
 

 

Is there a way to go back to v8? I never had any issues.

 

Cheers,

[quartet1977 0]

I sent the logs. Thanks in advance for your help! What should I do in the meantime?

[miki69 0]

I've installed version 8.0.319.0 and everything works just fine.

 

Cheers,

[xxxbreak 0]

Same problem here with 9.0.386.0.

Help/about page shows that the most recent signatures are installed, but Update page shows an old 'last successful update' date and a warning about being out of date.

 

Have tried a fresh install after using ESET Uninstaller to clean, but problem returned after a week or so.

 

Manifesting under Win7x64 and Win10x64 on various PCs.  PCs still on v* not experiencing any problem.

 

Pretty disappointed with v9 so far.

[Marcos 5,143]

Help/about page shows that the most recent signatures are installed, but Update page shows an old 'last successful update' date and a warning about being out of date.

Pretty disappointed with v9 so far.

 

This is just a visual issue and full protection is ensured despite an older time of the last successful update being displayed. This issue should be fixed automatically by a program update during the next few days.

If you've experience other issues with v9, let us know.

[Marcos 5,143]

Program update to version 9.0.402 is now available. If your v9 has not updated automatically yet and you don't want to wait for a program update to be performed automatically, click Check in the Update panel -> Program update and then click Install. The new version addresses both the issue with registration to Windows Security Center as well as the issue with incorrect information about the last successful update.

[User 13]

Program update to version 9.0.402 is now available.

Is this only for English version?

I have ESS German version 9.0.386.1 and no update is offered when I click "program update".

Edited August 15, 2016 by User

[ram1220 3]

 I am running 9.0.386.0. I just clicked on update and it said that 9.0.402 is now available. I clicked on update and Eset downloaded something. My version number then stayed at 9.0.386.0 and now update says that I have the most current version. My definition updates have not updated since 8/12/16. I just signed up for a year of Eset. I am now thinking that this was a mistake. It seems every time there is an update there is something else broken. Please fix this problem as I do not want to be an Eset beta tester for the next year.

 

 

Edit:

  After the 3rd reboot of my computer Eset now shows that I am running the most recent version. The definition updates also show current. If anyone else experiences this problem try rebooting several times. We shouldn't have to do this but hey it worked.

Edited August 16, 2016 by ram1220

[ARQEROS 2]

I have ESS German version 9.0.386.1 and no update is offered when I click "program update".

 

 

Do you have pre-release updates enabled?

[User 13]

Do you have pre-release updates enabled?

Yes.

[ARQEROS 2]

Do you have pre-release updates enabled?

Yes.

 

Now it is working for me. Can you please try it again?

[User 13]

Now it is working for me. Can you please try it again?

Yes, the German version program update 9.0.402.1 was available early afternoon CET today.

Edited August 16, 2016 by User

[Marcos 5,143]

 I am running 9.0.386.0. I just clicked on update and it said that 9.0.402 is now available. I clicked on update and Eset downloaded something. My version number then stayed at 9.0.386.0 and now update says that I have the most current version. My definition updates have not updated since 8/12/16. I just signed up for a year of Eset. I am now thinking that this was a mistake. It seems every time there is an update there is something else broken. Please fix this problem as I do not want to be an Eset beta tester for the next year.

 

 

Edit:

  After the 3rd reboot of my computer Eset now shows that I am running the most recent version. The definition updates also show current. If anyone else experiences this problem try rebooting several times. We shouldn't have to do this but hey it worked.

 

What operating system do you use? Unlike newer Windows, on Windows XP 2 restarts are needed after upgrade to v9.0.402.

[ram1220 3]

 

 I am running 9.0.386.0. I just clicked on update and it said that 9.0.402 is now available. I clicked on update and Eset downloaded something. My version number then stayed at 9.0.386.0 and now update says that I have the most current version. My definition updates have not updated since 8/12/16. I just signed up for a year of Eset. I am now thinking that this was a mistake. It seems every time there is an update there is something else broken. Please fix this problem as I do not want to be an Eset beta tester for the next year.

 

 

Edit:

  After the 3rd reboot of my computer Eset now shows that I am running the most recent version. The definition updates also show current. If anyone else experiences this problem try rebooting several times. We shouldn't have to do this but hey it worked.

 

What operating system do you use? Unlike newer Windows, on Windows XP 2 restarts are needed after upgrade to v9.0.402.

 

 

Windows 10 Pro. It took 3 reboots but all is well now.

[polarb38 0]

I am having the same problem, Computer guy cant fix it either. Tired uninstall and reinstall and nothing. Tried clicking on icon but do not get about so i cant tell.

Running windows 7 profess. 

 

[polarb38 0]

Virus signature database: 15315 (20170426)
Rapid Response module: 9916 (20170426)
Update module: 1009 (20161205)
Antivirus and antispyware scanner module: 1515 (20170330)
Advanced heuristics module: 1176 (20170217)
Archive support module: 1262 (20170316)
Cleaner module: 1133 (20170323)
Anti-Stealth support module: 1109 (20170413)
ESET SysInspector module: 1269 (20170321)
Translation support module: 1593 (20170323)
HIPS support module: 1279 (20170410)
Internet protection module: 1302 (20170316)
Database module: 1088 (20170105)
Configuration module (33): 1483.3 (20170413)
LiveGrid communication module: 1022 (20160401)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1006 (20160715)
Script scanner module: 1014 (20170315)
Cryptographic protocol support module: 1016 (20170317)

[Marcos 5,143]

In the advanced setup, navigate to Tools -> Diagnostics and enable advanced update engine logging and manually run update. Finally collect logs with ELC and provide me with the generated zip file (upload it to a safe location and pm me a download link if too big to attach).

[polarb38 0]

I did not get any ELC logs. I did not get report at all.

[polarb38 0]

I did find some info in events that maybe useful.

[Marcos 5,143]

7 hours ago, polarb38 said:

I did not get any ELC logs. I did not get report at all.

Please see my signature for a link to instructions how to collect logs with ELC.

[samsterid 0]

I had a similar problem but it was not just "visual".

Warning boxes popping up from Eset, and exclamation point on Eset icon in the System Tray.
Then I notice my System time was almost 3 months behind!  Fixed the Time, then rebooted, but that did not change the incorrect Eset update status.
Not an Eset expert, but this worked for me.

Right-click Eset icon in System Tray and select Advanced Setup, choose Updates on the left panel, then Rollback on the right. From the Rollback drop-down select "Until Revoked".

Reboot, then go into Advanced Setup/Updates again. Under Rollback menu list, where it used to say "Rollback" it now says "Allow Updates"

Chose Allow Updates and then I rebooted again, then went to Updates from the basic Eset page and it downloaded about ten updates and it was all fixed.
No more pop-ups warning me and exclamation point gone from Eset icon!

Sam

Edited December 5, 2017 by samsterid