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ESET Inspect alerts not working


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I created an alert for EI Incidents of Medium or High severity affecting servers, added a recipient, selected the groups to monitor, enabled the rule and had a successful test.

However, when systems in those selected groups trigger a Medium severity incident (no High severity have occurred yet), I get no email alert. I do get other alerts not related to Inspect.

The rule is pretty basic, so I'm not sure what the issue is or where to look:


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