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user profile service fail


Guest nancy s
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Guest nancy s

I am running NOD32 with smart security. When I booted up my laptop the phantom account comes up but I can not log onto my real one. I get this message:" The user profile service service failed the logon. User profile can not be loaded."

McAfee scan plus gives me a message that smart security is off or disabled. I am unable to log on as administrator. What should I do?

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See the following Microsoft KB article to fix your issue and log back into the account you need :

 

hxxp://support.microsoft.com/kb/947215

 

I have repaired that issue on multiple occasions with clients,

9/10 times this is caused by a failing hard drive or corrupted registry, or if the computer was improperly shutdown multiple times.

 

Sometimes it can happen if your profile has been corrupted and you have been using a temporary profile for the longest time.

Check your %userprofile% from Run or Search in Start and you might have been using a TEMP profile.

 

I doubt that this was caused by NOD32 or Smart Security.

 

Good Luck Nancy !

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