Guest nancy s Posted September 2, 2013 Share Posted September 2, 2013 I am running NOD32 with smart security. When I booted up my laptop the phantom account comes up but I can not log onto my real one. I get this message:" The user profile service service failed the logon. User profile can not be loaded." McAfee scan plus gives me a message that smart security is off or disabled. I am unable to log on as administrator. What should I do? Link to comment Share on other sites More sharing options...
Arakasi 549 Posted September 2, 2013 Share Posted September 2, 2013 See the following Microsoft KB article to fix your issue and log back into the account you need : hxxp://support.microsoft.com/kb/947215 I have repaired that issue on multiple occasions with clients, 9/10 times this is caused by a failing hard drive or corrupted registry, or if the computer was improperly shutdown multiple times. Sometimes it can happen if your profile has been corrupted and you have been using a temporary profile for the longest time. Check your %userprofile% from Run or Search in Start and you might have been using a TEMP profile. I doubt that this was caused by NOD32 or Smart Security. Good Luck Nancy ! Link to comment Share on other sites More sharing options...
Arakasi 549 Posted September 4, 2013 Share Posted September 4, 2013 Just checking back here Nancy. Hope you got everything resolved and back up ? If you need assistance, just let us know ! Link to comment Share on other sites More sharing options...
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