Agent upgrade fails

[j-gray 26]

Hello,

 

I'm running an agent upgrade (Windows) via ERA. On the client, I get the following error:

Error 1921: ...EraAgentSvc could not be stopped. Verify that you have sufficient privileges to stop system services.

 

I'm assuming there must be a policy option in ERA that blocks tampering with ESET services, but can't find anything in the console.

 

Any help appreciated.

[Gonzalo Alvarez 66]

Hi @j-gray,

 

I believe is the Agent self-defense protection.

Try to disable before uninstall the Agent and reinstall.

[MartinK 375]

Hello,

 

I'm running an agent upgrade (Windows) via ERA. On the client, I get the following error:

Error 1921: ...EraAgentSvc could not be stopped. Verify that you have sufficient privileges to stop system services.

 

I'm assuming there must be a policy option in ERA that blocks tampering with ESET services, but can't find anything in the console.

 

Any help appreciated.

 

As already mentioned, it may be problem with self-defense, but also it could be that AGENT service was not able to stop in reasonable time (I think setup is waiting 30 seconds) which could have been caused by long-running task. Have you tried to upgrade manually, or re-tried using ERA?