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Agent upgrade fails


j-gray
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Hello,

 

I'm running an agent upgrade (Windows) via ERA. On the client, I get the following error:

Error 1921: ...EraAgentSvc could not be stopped. Verify that you have sufficient privileges to stop system services.

 

I'm assuming there must be a policy option in ERA that blocks tampering with ESET services, but can't find anything in the console.

 

Any help appreciated.

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  • ESET Staff

Hello,

 

I'm running an agent upgrade (Windows) via ERA. On the client, I get the following error:

Error 1921: ...EraAgentSvc could not be stopped. Verify that you have sufficient privileges to stop system services.

 

I'm assuming there must be a policy option in ERA that blocks tampering with ESET services, but can't find anything in the console.

 

Any help appreciated.

 

As already mentioned, it may be problem with self-defense, but also it could be that AGENT service was not able to stop in reasonable time (I think setup is waiting 30 seconds) which could have been caused by long-running task. Have you tried to upgrade manually, or re-tried using ERA?

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