theskyisthelimit99 0 Posted October 8, 2015 Share Posted October 8, 2015 I'm running version 6.x of the server side and a recent update breaks opening office documemts from sp 2013, confirmed by uninstalling the client, disable didn't help At least one other case of this has been reported elsewhere Is there a fix? Excel will say contacting server and get stuck Thanks Link to comment Share on other sites More sharing options...
jimwillsher 65 Posted October 8, 2015 Share Posted October 8, 2015 (edited) We've had to exclude our SP server IP completely from Protocol Filtering under "Web and Email". We've had to do that ever since V6, otherwise we had the symptoms you describe. EDIT I just found my original post: https://forum.eset.com/topic/4092-web-access-protection-prevents-access-to-files-from-intranet-v6/?hl=sharepoint Edited October 8, 2015 by jimwillsher Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted October 8, 2015 Administrators Share Posted October 8, 2015 We've been reported this issue and our engineers will look into it. As a temporary workaround, exclude your Sharepoint server's IP address from protocol filtering as suggested by jimwillsher. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted October 12, 2015 Administrators Share Posted October 12, 2015 The issue should be fixed as of version 1227 of the Internet protection module which should be available on pre-release update servers soon. Link to comment Share on other sites More sharing options...
theskyisthelimit99 0 Posted October 12, 2015 Author Share Posted October 12, 2015 Curious question for everyone.. Given how this one update affected one service on a local domain.. maybe this is a stupid question, but would it make sense to blanked exclude all local servers with key services (exchange, sql etc) from the web and protocol filtering, or perhaps that opens up too many holes? Link to comment Share on other sites More sharing options...
Topher 1 Posted October 13, 2015 Share Posted October 13, 2015 This is the case with our site as well. Sharepoint, whilst trying to open Word, or Excel, sits there "downloading". THANK YOU for the post, I've blown a week trying to figure this out. First option of course, was turning off protection. Since that didn't work, we ruled ESET out. THANKS AGAIN! Hopefully a fix released SOON. Link to comment Share on other sites More sharing options...
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