Eset Smart Security v8 does not appear on add/remove programs

[Zagreas 0]

Hello,

I am running windows8 and ever since I installed Smart Security a message has been displayed on the home screen saying that the firewall failed to initialize, which is due to a corrupted install and, finally, that a reinistallation is recomended. Smart Security, however, does not appear in my add/remove programs and I do not know how to uninstall it.

Further the newest product update, 8.0.319.0 will not install. It always ends in an error, displaying this message:
"service 'ESET service' (ekrn) could not be stopped verify that you have sufficient privileges".

I am a big fan, nonetheless, of Eset products and any and all help would be greatly appreciated!

Cheers,
Jason

[stackz 112]

Try running the ESET Uninstall tool in safe mode.

[TomFace 539]

Hello and welcome Jason. Just curious, are you running another AV program besides ESET SS?

Edited October 2, 2015 by TomFace

[Zagreas 0]

Hello-- I will try the unistall now and update. And no, I am not using another AV program. My computer came with either Mcaffee or Nortan pre-installed, but I removed it before installing Eset.

EDIT: So I did the manual uninstall, and upon trying to reinstall, it simply does not work. It says:

"the Installation was not completed Succesfully.

This may be the result of malware activity. To Check the system for potential threats, it is recommended to use the specialty cleaner.

Error code: 1603

Fatal error during installation."

So now, not matter what I do, I cannot get ESET reinstalled. Again: any help would be very much appreciated + now I am little worried having my PC unprotected and all that.

Thank you again!

Edited October 3, 2015 by Zagreas

[stackz 112]

My computer came with either Mcaffee or Nortan pre-installed

 

Apart from the manual uninstall, did you also run the uninstall tool relevant to McAfee or Norton?

 

McAfee - hxxp://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

Norton/Symantec - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Edited October 3, 2015 by stackz

[Zagreas 0]

Hi-- yes I did use the relevant tool. A new development has come about however: eset asked me to restart my comp, which I did. When it came back on, my computer was unable to access wifi. Apparently windows is now unable to access the drivers for my Intel ac 7260 wireless card. So now I have no idea what to do...

Anyway thanks for your help.

[stackz 112]

You may need to reinstall the wireless drivers. Have a look in device manager (Windows key + R to bring up the run box and enter devmgmt.msc) and see if your wireless card listing has a yellow exclamation mark.

[Zagreas 0]

Stackz:

It does indeed have the exclamation point-- the issue is thy since I can't access the internet I don't know how to download the drivers. Haha, how annoying.

If, somehow, I do manage to reach the Internet, would I need to first uninstall the old driver and then install the new? Or just install?

Anyway, I truly, truly appreciate your help. I wish I could return the favor!

[stackz 112]

Is this PC a name brand if so what brand and model number.
If not, just download and install drivers from hxxp://ark.intel.com/products/75439/Intel-Dual-Band-Wireless-AC-7260#@downloads

I gather that you have access to another computer, so if you have a USB flash drive, download the drivers installation package and transfer the installer via the flash drive.

Edited October 3, 2015 by stackz

[Zagreas 0]

It's an HP Omen (notebook) And I'm actually using my phone to use this forum. For some incomprehensible reason, this pc was not built with a port for an Ethernet cable, so I'll need to o buy one of those.

Should I indeed need to download the driver on another computer, I imagine I could borrow a friend's.

[stackz 112]

The easiest solution would be if you can use a friend's computer.

The drivers for your HP Intel 7260/3160 Wireless LAN Driver (64 bit) - hxxp://ftp.hp.com/pub/softpaq/sp69001-69500/sp69021.exe

[Zagreas 0]

Thank you again! I will try to get those.

[ken1943 22]

Put the drivers on a usb flash stick