Guest Hantech Posted July 14, 2013 Share Posted July 14, 2013 Dear ESET, Can anyone advice me that since version ESS6 cause slowing down to open Adobe Photoshop CS6 with plugin "Colour Efect Pro 3" (from NIK Sofware), that's no problem when using another AV or I remove/uninstall the plugin from NIK Sofware. The OS I'm using is WIN 7 Home Premium. Awaiting the advice Tks & regards, Link to comment Share on other sites More sharing options...
Administrators Marcos 5,404 Posted July 14, 2013 Administrators Share Posted July 14, 2013 If disabling Advanved memory scanner makes a difference, this issue should be fixed in the next v7 beta build. Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 390 Posted July 17, 2013 ESET Moderators Share Posted July 17, 2013 [NOTE: Title edited to remove all caps. AG] Hello,ESET Smart Security 7 Beta 2 (v7.0.104.0) was released earlier today. Can you please upgrade to that version that and confirm whether it solves the issue for you?Regards,Aryeh Goretsky Link to comment Share on other sites More sharing options...
Guest handjojo_gikotek@yahoo.co. Posted July 26, 2013 Share Posted July 26, 2013 Dear ESET, I still got the problem even try with ESS 7.0.104, the Adobe Photoshop CS6 with plugin Colour Efect Pro3 frees when open it, even the Advance Memory Scanner disabled, if I'm uninstall the Colour Efect Pro3 or I try use another AV I don't have the problem to open the Adobe Photoshop. Please advice me.... Regards, Handjojo Link to comment Share on other sites More sharing options...
Administrators Marcos 5,404 Posted July 26, 2013 Administrators Share Posted July 26, 2013 Hello, Does any of the following make a difference? - disabling real-time protection via gui- disabling HIPS + Self-defense and restarting the computer Link to comment Share on other sites More sharing options...
Guest Handjojo Posted August 1, 2013 Share Posted August 1, 2013 Dear ESET, Why I should disabled real time protection, HIPS + Self Defence, it's mean I put the computer in dangerous situation due the critical protection should be disabled Awaiting the reply... Tks & B/regards, Handjojo Link to comment Share on other sites More sharing options...
Administrators Marcos 5,404 Posted August 1, 2013 Administrators Share Posted August 1, 2013 When tackling an issue, it's necessary to narrow it down to a particular protection module or setting that affects the issue. Disabling the modules was in no way meant as a permanent solution. Link to comment Share on other sites More sharing options...
Guest SweX Posted August 1, 2013 Share Posted August 1, 2013 Dear ESET, Why I should disabled real time protection, HIPS + Self Defence, it's mean I put the computer in dangerous situation due the critical protection should be disabled Awaiting the reply... Tks & B/regards, Handjojo Just to add what Marcos said.....You disable the modules and then you check if the slow down you have experienced with Adobe is still there, if it's gone then its likely that they were the cause for the slow down. But if the slow down is still there then we continue the troubleshooting..... Link to comment Share on other sites More sharing options...
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