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Citrix Xendesktop and ESET


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Hi all,

 

Just wondering what other people who use Citrix are going to do with the issue of license activation based on ESET Agent UID.

 

Our Citrix XenDesktop environment works by having a single image that Citrix copies and deploys to 30 separate virtual servers. These servers work in a static state, so that when ever the server is rebooted all changes are wiped and the server boots up fresh as the day it was created. This process will probably not cause to many issues as the hardware is unchanged but it will require a weekly "reset cloned agent" task to be run.

 

The licensing issues will probably come from the updates of the image, in our environment the old servers are shutdown and deleted and the new servers are created by Citrix automatically. I do not know if the VM hardware is changed during this process. If the hardware is changed we will use 30 licenses every week an update is pushed out. ESET have said that if the product is uninstalled the license is removed and all will be good. I am not filled with confidence in having to uninstall ESET each week as our environment is 24/7 so anytime systems have no AV is a risk.

 

Is anybody using XenDesktop and ESET6 and does it chew the licenses or does Citrix hardware and therefore ESET UID stay the same not causing licensing problems?

 

Thanks

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  • 2 weeks later...
  • ESET Moderators

Hello,

 

we will have to think how to handle such environments.

But you shouldn't have issues with the activation nor the updating.

 

The ESET product is installed on the image before the deployment, right?

 

Regards,

 

P.R.

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Yes ESET agent and Antivirus are installed on the Xendesktop image before deployment.

 

We also have 13 processing plants that use hundreds of basic Windows touch screen computers, when a touch screen device breaks it is unplugged and sent off site for repair and reimaging. The device that is removed is replaced by a new device and it is reconfigured to the area it is being used in. Again we have no control over this process and the antivirus is not uninstalled due to 24/7 production time constraints. I estimate that at minimum 2 of these devices are replaced a week. The images used do not have ESET and we cannot add ESET to them as it is controlled by a outside organisation. Again in this situation we will be wasting licenses as ESET is not uninstalled and ERA does not have the options for replacing devices will the same name or replacing mac addresses.

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