Cubex Group 0 Posted April 18 Share Posted April 18 We have two new Dell Optiplex 7010 machines with 13th-generation i5 chips. Both machines have started (in the past few days) to experience BSODs, and when looking at Crash Dumps, both machines reference em006_64 as the problematic DLL - which is ESET-related. Is anyone else seeing this issue or have any level of resolution to this? Would a roll-back help? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 18 Administrators Share Posted April 18 Please provide a kernel or complete memory dump from the crash as well as logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
Cubex Group 0 Posted April 18 Author Share Posted April 18 Will do - attach here? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 18 Administrators Share Posted April 18 The dump will be probably quite big so you'd better compress it, upload it to a safe location (e.g. OneDrive, Dropbox, etc.) and drop me a private message with a download link. Link to comment Share on other sites More sharing options...
Cubex Group 0 Posted April 18 Author Share Posted April 18 Sent. Link to comment Share on other sites More sharing options...
Durango747 0 Posted April 23 Share Posted April 23 Yes, recently I have seen this on a new Dell Windows 11 Pro Latitude laptop, Dell Inspiron and OptiPlex PCs. Still no solution. Using ESET antivirus version 17.0.16.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 23 Administrators Share Posted April 23 9 minutes ago, Durango747 said: Yes, recently I have seen this on a new Dell Windows 11 Pro Latitude laptop, Dell Inspiron and OptiPlex PCs. Still no solution. Using ESET antivirus version 17.0.16.0 Please provide a kernel or better complete memory dump from a crash to determine the cause of the issue. The dumps provided by Cubex Group did not show ESET being the culprit but we're still analyzing them. Link to comment Share on other sites More sharing options...
Chas4 10 Posted April 23 Share Posted April 23 @Marcos Is that an older version of the ESET software installed? Link to comment Share on other sites More sharing options...
itman 1,746 Posted April 23 Share Posted April 23 (edited) On 4/18/2024 at 11:30 AM, Cubex Group said: both machines reference em006_64 as the problematic DLL - which is ESET-related. Em006_64.dll is Eset's anti-stealth; i.e. rootkit scanner, module. Makes sense this might be the source of Win blue screening. As a temporary workaround, disable Eset anti-stealth option and see if that stops the blue screens. -EDIT- Looks like Eset removed the ability to disable anti-stealth via GUI option in later versions. Edited April 23 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted April 23 Administrators Share Posted April 23 4 hours ago, Chas4 said: @Marcos Is that an older version of the ESET software installed? V11.0.2044 is the latest version of ESET Endpoint products for Windows. 4 hours ago, itman said: -EDIT- Looks like Eset removed the ability to disable anti-stealth via GUI option in later versions. Not really, it was a redundant setting controlling an obsolete way of hooking that was not supported on modern Windows systems anyways. Link to comment Share on other sites More sharing options...
Israeli 9 Posted April 23 Share Posted April 23 13 hours ago, Durango747 said: Yes, recently I have seen this on a new Dell Windows 11 Pro Latitude laptop, Dell Inspiron and OptiPlex PCs. Still no solution. Using ESET antivirus version 17.0.16.0 Try the current version 17.1.11.0 instead. Link to comment Share on other sites More sharing options...
Chas4 10 Posted April 24 Share Posted April 24 11 hours ago, Marcos said: V11.0.2044 is the latest version of ESET Endpoint products for Windows. I asked as this was the home user versions, so I guess this was just in the wrong forum section Link to comment Share on other sites More sharing options...
SBHK-IT 0 Posted May 9 Share Posted May 9 The same issue occurred on our colleagues' - Windows 11 PRO - PC ESET Endpoint Antivirus 11.0.2044.0 PROCESS_NAME: chrome.exe / Dell.TechHub.D / WmiPrvSE.exe / svchost.exe SYMBOL_NAME: em006_64+c28a MODULE_NAME: em006_64 IMAGE_NAME: em006_64.dll BUCKET_ID_FUNC_OFFSET: c28a FAILURE_BUCKET_ID: AV_em006_64!unknown_function Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 9 Administrators Share Posted May 9 25 minutes ago, SBHK-IT said: The same issue occurred on our colleagues' - Windows 11 PRO - PC ESET Endpoint Antivirus 11.0.2044.0 PROCESS_NAME: chrome.exe / Dell.TechHub.D / WmiPrvSE.exe / svchost.exe SYMBOL_NAME: em006_64+c28a MODULE_NAME: em006_64 IMAGE_NAME: em006_64.dll BUCKET_ID_FUNC_OFFSET: c28a FAILURE_BUCKET_ID: AV_em006_64!unknown_function That doesn't necessarily mean that the crash was caused by ESET. Please provide a kernel or complete memory crash dump as requested above. Link to comment Share on other sites More sharing options...
SBHK-IT 0 Posted May 9 Share Posted May 9 1 hour ago, Marcos said: That doesn't necessarily mean that the crash was caused by ESET. Please provide a kernel or complete memory crash dump as requested above. DMP Files from Windows 11 Pro - C:\Windows\Minidump 050824-6312-01.zip 050824-6484-01.zip 050824-6937-01.zip 050924-6468-01.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 9 Administrators Share Posted May 9 Unfortunately those are just minidumps. Please configure Windows to generate kernel dumps as per https://support.eset.com/en/kb380 and reproduce the crash. Then provide the kernel crash dump as well as logs collected with ESET Log Collector. Does the crash occur also with C:\Windows\System32\drivers\DellBV.sys renamed in safe mode? Link to comment Share on other sites More sharing options...
Conrad71 1 Posted May 14 Share Posted May 14 I also have a similar problem. The em006_64.dll file generates a BSOD. Operating System: Windows 11 Pro 23H2 OS Build 22631.3447 Features Windows Feature Experience Pack 1000.22688.1000.0 ESET Internet Security 17.1.11.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 14 Administrators Share Posted May 14 22 minutes ago, Conrad71 said: I also have a similar problem. The em006_64.dll file generates a BSOD. Operating System: Windows 11 Pro 23H2 OS Build 22631.3447 Features Windows Feature Experience Pack 1000.22688.1000.0 ESET Internet Security 17.1.11.0 That doesn't mean ESET was the culprit. Please configure Windows to generate kernel or complete memory dumps as per https://support.eset.com/en/kb380. Then reboot the machine, reproduce the crash and provide the generated dump in a compressed form for perusal. Link to comment Share on other sites More sharing options...
Conrad71 1 Posted May 15 Share Posted May 15 I am attaching a memory dump 051524-15046-01.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 15 Administrators Share Posted May 15 Unfortunately this is just a minidump which won't help in determining the culprit of BSOD. Please configure Windows to generate kernel or complete memory dumps prior to reproducing the crash. Link to comment Share on other sites More sharing options...
Conrad71 1 Posted May 15 Share Posted May 15 How can I send a file with a complete memory dump, if my file is 12GB and you allow files of 200MB? 🤔 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 15 Administrators Share Posted May 15 You can share it via OneDrive, Google Drive, Dropbox, etc. and supply me with a download link in a private message. Link to comment Share on other sites More sharing options...
Pan Bambaryla 3 Posted May 15 Share Posted May 15 Guys, I think yesterdays Windows Update resolves the problem. In my case I've had 3 of such Dell as in OP post and it helped. All of them work stable since that moment. Give it a try and then test. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Pan Bambaryla 3 Posted May 16 Share Posted May 16 (edited) Unfortunately, I was wrong... It was working for a day and since today's morning it all comes back to us. Fresh windbg short report attached. I am testing right now another option for this specific devices - BIOS update to 1.14 from 2 days back. Will get back to you and let you know after some test period. dbg-log.txt EDIT: Anything deeper, like BIOS update, disk firmware update, some program install - makes BSOD. This Antistealth module must be in conflict with Windows 11 PRO (even with latest Windows Update) on this specific Dell device. I've got more computers which are working fine... Edited May 16 by Pan Bambaryla Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 16 Administrators Share Posted May 16 Please provide a kernel or complete memory dump from a crash (BSOD) for perusal as requested above. Link to comment Share on other sites More sharing options...
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