Arandax 0 Posted December 15, 2023 Share Posted December 15, 2023 (edited) Hi, I'm experiencing this issues with several customers that can't open / copy / move files that have been downloaded as an Outlook attachment and saved in a network share (QNAP NAS). Files can be opened / copied / moved if protection is temporary disabled. Windows error code while attempting to move file: 0x8007003B Office gives a generic "Cant' open (file name, example.docx)" generic error instead. Issues experiencing only on Windows 11 machine, works in Windows 10. Eset Version 17.0.15 Edited December 15, 2023 by Arandax typo error Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 15, 2023 Administrators Share Posted December 15, 2023 What QNAP NAS do you have? Does it use the Linux-based QTS operating system? Does temporarily disabling HIPS and rebooting the machine make a difference? Link to comment Share on other sites More sharing options...
Arandax 0 Posted December 15, 2023 Author Share Posted December 15, 2023 Thank you for your reply. I can reply this issue on 2 different QNAP NAS: 1. TS-264 QTS 5.1.2.2533 (20230926) 2. TS-453E QTS 5.1.4.2596 (20231128) disabling HIPS and rebooting doesn't make any difference. Tested it right now. Link to comment Share on other sites More sharing options...
para 0 Posted December 18, 2023 Share Posted December 18, 2023 I get the same error 0x8007003B when copying files from the NAS. If I remember correctly, it started occurring within a month. If I temporarily stop the protection, I can copy the files without any problem. I have tried everything that comes up when I look up countermeasures for the 0x8007003B error, but no improvement. (Match MTU and jumbo frame to OS, add SessTimeout in regedit, etc.) ESET INTERNET SECURITY 17.0.15.0 QNAP TS-262 QTS 5.1.2.2533 Windows 11 Pro 23H2 This text is using a translation. Sorry if it did not come across well. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 18, 2023 Administrators Share Posted December 18, 2023 Please raise a support ticket. We'll need a Procmon log with protected service disabled from time when copying the file as well as logs collected with ESET Log Collector from the machine. P_ESSW-17639 Link to comment Share on other sites More sharing options...
Arandax 0 Posted December 18, 2023 Author Share Posted December 18, 2023 Thank you @Marcos, I've raised a ticket, as you suggested. I'll keep you updated. Link to comment Share on other sites More sharing options...
AnnaInbepo 0 Posted January 2 Share Posted January 2 Hello! I have the exact same problem. Is there a solution for it? Link to comment Share on other sites More sharing options...
ZIH 0 Posted January 2 Share Posted January 2 Hi! Same with us. 1. QNAP TS-453E QTS 5.1.4.2596 - makes above mention troubles 2. QNAP TS-231P QTS 4.3.5.0760 - no problems. Copying or opening same MS Word file. ESET INTERNET SECURITY 17.0.15.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 2 Administrators Share Posted January 2 Please check your personal messages for instructions. Link to comment Share on other sites More sharing options...
MarcelW 0 Posted January 2 Share Posted January 2 Hello Marcos, same problem here with ESET Endpoint Antivirus 11.0.2032.0 What can we do? Link to comment Share on other sites More sharing options...
MarcelW 0 Posted January 2 Share Posted January 2 Hello Marcos, same problem here with ESET Endpoint Antivirus 11.0.2032.0 What can we do? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,085 Posted January 2 Administrators Solution Share Posted January 2 Thank you for your co-operation. We have identified a bug which will be fixed in the next version of v17.1. P_ESSW-17676 Link to comment Share on other sites More sharing options...
bairalex 0 Posted January 5 Share Posted January 5 (edited) Γειά σου! Έχω ακριβώς το ίδιο πρόβλημα. Υπάρχει λύση για αυτό; Qnap laptop win 11 Machine translation: I have exactly the same problem. Is there a solution for this? Edited January 5 by Marcos Machine translation added Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 5 Administrators Share Posted January 5 20 minutes ago, bairalex said: Έχω ακριβώς το ίδιο πρόβλημα. Υπάρχει λύση για αυτό; First of all we kindly ask you to post in English since this is an English forum. Disabling network drives should work around the issue. A fix will be most likely included in hotfix 17.1. Link to comment Share on other sites More sharing options...
Bobson 0 Posted January 8 Share Posted January 8 Hi all. I have exactly the same problem: QNAP TS-h1283XU-RP, ESET Endpoint Security 11.0.2032.0. Any solution? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 8 Administrators Share Posted January 8 23 minutes ago, Bobson said: Hi all. I have exactly the same problem: QNAP TS-h1283XU-RP, ESET Endpoint Security 11.0.2032.0. Any solution? Please try disabling scanning of network drives in the real-time protection setup. A fix will be included in the next hotfix of Endpoint v11. Link to comment Share on other sites More sharing options...
Mr_Frog 14 Posted January 9 Share Posted January 9 On 1/2/2024 at 9:39 PM, Marcos said: We have identified a bug which will be fixed in the next version of v17.1. Is there a exact date this version will be released to the public @Marcos? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted January 9 Administrators Share Posted January 9 V17.1 is planned for 24Q2. Link to comment Share on other sites More sharing options...
Bobson 0 Posted January 9 Share Posted January 9 On 1/8/2024 at 1:59 PM, Marcos said: Please try disabling scanning of network drives in the real-time protection setup. A fix will be included in the next hotfix of Endpoint v11. When can we expect this fix? Link to comment Share on other sites More sharing options...
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