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Can't open / copy / move Outlook attachment downloaded files to NAS


Arandax
Go to solution Solved by Marcos,

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Hi,

I'm experiencing this issues with several customers that can't open / copy / move files that have been downloaded as an Outlook attachment and saved in a network share (QNAP NAS).

Files can be opened / copied / moved if protection is temporary disabled.

Windows error code while attempting to move file: 0x8007003B

Office gives a generic "Cant' open (file name, example.docx)" generic error instead.

 

Issues experiencing only on Windows 11 machine, works in Windows 10.

Eset Version 17.0.15

Edited by Arandax
typo error
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What QNAP NAS do you have? Does it use the Linux-based QTS operating system? Does temporarily disabling HIPS and rebooting the machine make a difference?

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Thank you for your reply.

I can reply this issue on 2 different QNAP NAS:
1. TS-264 QTS 5.1.2.2533 (20230926)
2. TS-453E QTS 5.1.4.2596 (20231128)

 

disabling HIPS  and rebooting doesn't make any difference. Tested it right now.

 

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I get the same error 0x8007003B when copying files from the NAS.
If I remember correctly, it started occurring within a month.

If I temporarily stop the protection, I can copy the files without any problem.

I have tried everything that comes up when I look up countermeasures for the 0x8007003B error, but no improvement.
(Match MTU and jumbo frame to OS, add SessTimeout in regedit, etc.)


ESET INTERNET SECURITY 17.0.15.0
QNAP TS-262 QTS 5.1.2.2533
Windows 11 Pro 23H2

This text is using a translation. Sorry if it did not come across well.

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  • 3 weeks later...

Hi!

Same with us.

1. QNAP TS-453E    QTS   5.1.4.2596 - makes above mention troubles

2. QNAP TS-231P   QTS   4.3.5.0760 - no problems.

Copying or opening same MS Word file.

ESET INTERNET SECURITY 17.0.15.0

 

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Thank you for your co-operation. We have identified a bug which will be fixed in the next version of v17.1.

P_ESSW-17676

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Γειά σου!

Έχω ακριβώς το ίδιο πρόβλημα. Υπάρχει λύση για αυτό;

 

Qnap laptop win 11

 

Machine translation:

I have exactly the same problem. Is there a solution for this?

Edited by Marcos
Machine translation added
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20 minutes ago, bairalex said:

Έχω ακριβώς το ίδιο πρόβλημα. Υπάρχει λύση για αυτό;

First of all we kindly ask you to post in English since this is an English forum.

Disabling network drives should work around the issue. A fix will be most likely included in hotfix 17.1.

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Hi all. I have exactly the same problem: QNAP TS-h1283XU-RP, ESET Endpoint Security 11.0.2032.0. Any solution?

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23 minutes ago, Bobson said:

Hi all. I have exactly the same problem: QNAP TS-h1283XU-RP, ESET Endpoint Security 11.0.2032.0. Any solution?

Please try disabling scanning of network drives in the real-time protection setup. A fix will be included in the next hotfix of Endpoint v11.

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On 1/2/2024 at 9:39 PM, Marcos said:

We have identified a bug which will be fixed in the next version of v17.1.

Is there a exact date this version will be released to the public @Marcos?

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On 1/8/2024 at 1:59 PM, Marcos said:

Please try disabling scanning of network drives in the real-time protection setup. A fix will be included in the next hotfix of Endpoint v11.

When can we expect this fix?

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