lucero 0 Posted December 2, 2023 Share Posted December 2, 2023 (edited) Recien e comprado una suscripción para 4 dispositivos, y me aparecen 2 conectados, sin embargo no me sale los dispositivos conectados. Hice el cambio de contraseña y borré todos los dispositivos, pero siguen ahí. Cómo puedo solucionarlo porque me apacere "suscripción sobreutilizada" y aún no e conectado mis dispositivos. Machine translation: I have just purchased a subscription for 4 devices, and 2 appear connected, however the connected devices do not appear. I changed my password and deleted all devices, but they are still there. How can I solve it because "subscription overused" appears and I haven't connected my devices yet. Edited December 2, 2023 by Marcos Machine translation added Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 2, 2023 Administrators Share Posted December 2, 2023 Since this is an English forum, we kindly ask you to post in English. I've created a support ticket on behalf you so I assume the usage should be updated in ESET HOME after the weekend. Do you recognize the other 2 ESET HOME accounts that had your subscription added? Doing so requires license ownership verification by you, the license owner. P_EHOME-16199 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,085 Posted December 5, 2023 Administrators Share Posted December 5, 2023 We have synced the data for your license and ESET HOME shows now correct usage: There are 2 devices activated with your subscription, one that is connected with ESET HOME and one that is not connected (DESKTOP-01xxxFD). Then there are 2 units shared with 2 other persons / email addresses: Link to comment Share on other sites More sharing options...
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