Update Issue with ESET Cyber Security 7.3.3700.0 on Mac After Extended Sleep

[AnthonyQ 45]

I noticed an update issue with the ESET Cyber Security version 7.3.3700.0 on my Mac. After putting the MacBook to sleep (by closing the lid) for a while, I've noticed that the software fails to update. This is intriguing because when I ping update.eset.com, I get a response, which means there's no issue with my internet connection.

I've tried updating it multiple times without success. However, a simple restart of my MacBook allows ESET to update as usual. This seems to be a recurring problem and I hope ESET team can take a look into this.

[Marcos 4,841]

Please collect logs as per the instructions at https://support.eset.com/en/kb3404 and raise a ticket with your local ESET distributor.

[Bill_Pacific 1]

Having a very similar issue. Not happening to the few clients I have with V6 still installed only V7.3. Rebooting does not help in my case, I have had to uninstall/reinstall to get it fixed. but after a week or so the issue returns. I have already removed V7.3 from all the Macs having this issue. If another one shows up I will gather logs. Please post the fix

[AnthonyQ 45]

Update:

I later found that this issue can be temporarily solved by terminating com.eset.network process.

However, after a few hours, the update problem will resurface again, which can also be solved by the above method.

Edited September 11 by AnthonyQ

[Tommy V 5]

@AnthonyQ If this issue can be temporary solved by going to the system setting - network - filters and disable/enable the ESET Web&Email transparent proxy filter, you might be hitting the same buffer full (overflow?) issue as me. I see this issue even if the machine has not gone to sleep.

Hopefully fixed in upcoming release that should be coming any day now due to missing support for MacOS 14 (Sonoma) in 7.3.3700.
The issue was also present in 7.3.2100.0, but then support told me to downgrade to 6.11.xx or wait for the next version of 7.3.xx

From ESET Support:
"They (developers, my clarification) have reproduced the issue and confirmed that it has been classified as a bug.
The communication that goes through our network system extension causes the extension to fill the buffer and cause the issue.

Unfortunately there is currently no time frame for a fix, but keep an eye on updates as it will be fixed in a future update."

 

[AnthonyQ 45]

On 9/14/2023 at 3:22 PM, Tommy V said:

@AnthonyQ If this issue can be temporary solved by going to the system setting - network - filters and disable/enable the ESET Web&Email transparent proxy filter, you might be hitting the same buffer full (overflow?) issue as me. I see this issue even if the machine has not gone to sleep.

Hopefully fixed in upcoming release that should be coming any day now due to missing support for MacOS 14 (Sonoma) in 7.3.3700.
The issue was also present in 7.3.2100.0, but then support told me to downgrade to 6.11.xx or wait for the next version of 7.3.xx

From ESET Support:
"They (developers, my clarification) have reproduced the issue and confirmed that it has been classified as a bug.
The communication that goes through our network system extension causes the extension to fill the buffer and cause the issue.

Unfortunately there is currently no time frame for a fix, but keep an eye on updates as it will be fixed in a future update."

 

Sadly, I can confirm that this issue was not fixed in recently released ESET Cyber Security Ver 7.4.1200.