Anthony Bahm 0 Posted May 2 Share Posted May 2 Hi All I hope I am in the right forum? I have a strange issue happening with one user. The Detected Items folder keeps filling up with the same email with the same date and same time. when I remove them some 157,500 from the OWA they keep coming back. emails We are running Server 2016 with RDP users and Outlook 365 ESET Server Security V 11.0.12008.0 any ideas on how to stop this from happening? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted May 2 Administrators Share Posted May 2 Please provide logs collected with ESET Log Collector from the server for a start. I'd also recommend raising a support ticket. Quote Link to comment Share on other sites More sharing options...
Anthony Bahm 0 Posted May 2 Author Share Posted May 2 FYIefsw_logs.zipefsw_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted May 2 Administrators Share Posted May 2 I don't see the issue in the provided logs. The email messages with infected attachments were always different and not a single one was being detected continuously: Quote Link to comment Share on other sites More sharing options...
Anthony Bahm 0 Posted May 2 Author Share Posted May 2 Thanks for your quick reply so it's not from the Server!! could it be from another PC using that email account? What should I look for in the log files from the other PC's? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted May 2 Administrators Share Posted May 2 Are the screenshots in your initial post from the same server as the logs you provided? Quote Link to comment Share on other sites More sharing options...
Anthony Bahm 0 Posted May 2 Author Share Posted May 2 Yes they are. Quote Link to comment Share on other sites More sharing options...
Anthony Bahm 0 Posted May 3 Author Share Posted May 3 Hi, I have deleted the Detected Items folder twice and the emails are filling up in these two folders under deleted items. Dectected Items Detected Items (1) Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted May 3 Administrators Share Posted May 3 Does temporarily disabling mail transport protection make a difference? If not, what about temporarily disabling the network traffic scanner? Quote Link to comment Share on other sites More sharing options...
Steve777 0 Posted July 2 Share Posted July 2 Hi, I have exactly the same problem with the nearly the same setup (Exchange 2016 on prem) and ESET Mail Securiry 11.0.10008.0 Did you find a solution to this problem of the Detected Items folder continuously filling up with the same mail (over 15000 messages). Deleting via OWA does not solve the issue. Thanks Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted July 2 Administrators Share Posted July 2 Do you use ESET Endpoint Antivirus or Security on clients? Does temporarily disabling mailbox protection or mail transport protection in the advanced setup make a difference? Quote Link to comment Share on other sites More sharing options...
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