Error : Remote server peer certificate is not trusted by this agent ( eset protect cloud)

[Vu Tran 0]

Hi everyone,

Hope you're doing well.

Today i have a issue with agent on Eset protect cloud on offline enviroment.

I've create script agent connect EPC via Bridge.

On the win 10 client : everthing is ok.

On the win 7 client : it can not communicate with EPC via Bridge and have a error as image.

Please help me fix this.

 

 

 

[Marcos 5,259]

There appears to be a problem with DNS resolution. Are you able to resolve that *.a.ecaserver.eset.com via nslookup on that machine?

[Vu Tran 0]

1 minute ago, Marcos said:

There appears to be a problem with DNS resolution. Are you able to resolve that *.a.ecaserver.eset.com via nslookup on that machine?

Hi Marcos,

The both win 7 and win 10 in my case have no gateway.(these clients communicate with EPC via ESET BRIDGE)

You can see 2 images i uploaded, win7 and win10 can not resolve EPC address, but win10 can communicate with EPC and win7 can not.

[Marcos 5,259]

The server certificate is not trusted by the agent.  Make sure that "Digicert Global Root G2" certificate is present in the system Trusted Root certificate store.