How to create dynamic group for unactivated ESET PROTECT Complete products

[Craiguccini 0]

We deploy the Management Agent via Datto RMM so the devices end up in PROTECT Cloud without being activated. Is there any way that a dynamic group can pick up these unactivated devices and then automatically assign a license?

I have tried the following DG Rule Template but is doesn't identify anything:

OPERATION OR (at least one condition had to be true)
Computer.Managed product mask 

is not one of: ESET Management Agent

 

I tried looking through Functionality/Protection problems.Problem for something like Product is unactivated. But I couldn't see anything like that in there.

[Craiguccini 0]

Actually just realised the filter I have currently, 

OPERATION OR (at least one condition had to be true)
Computer.Managed product mask 

is not one of: ESET Management Agent

Is not finding unactivated products but mobile devices that cannot have the Management Agent installed...

[Marcos 5,290]

There is a default "Unactivated security product" DG.

It's enough to create a Product activation task for that DG with the trigger set to "Joined dynamic group trigger".

[Craiguccini 0]

Hi Marcos,

That Dynamic group for me does not have any devices in it.

EDIT: I have just realised the Dynamic Group Template for that Dynamic Group has been edited. Is there a way to restore it to default?

 

Edited August 10, 2023 by Craiguccini

[Craiguccini 0]

Dynamic Group - installed but not activated version of server security product | ESET PROTECT | ESET Online Help

 

I'll try replicating this again