webspacers 0 Posted May 26, 2023 Share Posted May 26, 2023 Since days we are waiting for feedback - nothing ... CASE_00533890 Our customer installed an ESET agent. The drive is not encrypted for now, but he can't start the computer. Ursachencode 2 - Metainformationen nicht gefunden. According to Protect Cloud the computer is NOT encrypted. So it is not possible to create a restore stick. We did a diagnostic and wrote log files. This step takes more than 59 hours for a 20 TB HDD - horrible. We sent all to support, but no feedback. Anyone who can help? As I have seen different other users had the same problem. How was it solved? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 26, 2023 Administrators Share Posted May 26, 2023 We apologize for the delay on behalf of the German support. We have escalated the issue so that the case is treated with high priority. Should you not get a response in a timely manner, feel free to contact me. Link to comment Share on other sites More sharing options...
webspacers 0 Posted May 26, 2023 Author Share Posted May 26, 2023 Great thanks. If the case is solved I will post the solution here, because as I see, different user already had a similar / the same problem in the past. Link to comment Share on other sites More sharing options...
Recommended Posts