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Exclusion Fail


markl

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Hi All,

anyone know why every time i try to create an "Exclusion" in Protect Cloud from an AV detection it fails?

I'm very new to ESET so I'm probably doing something wrong, any pointers would be appreciated

thanks

Mark

 

create fail.PNG

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Please provide more screenshots of how you attempted to create the exclusion.

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i follow the "Create Exclusion" from the detection listing, then select the "Detection" Option, then add the target computer, but when finishing it fails

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Is the name of the static group actually empty or you just erased it in the screenshot?

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What is the home group of the user who is attempting to create the exclusion?

image.png

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Did you add the user from EBA? Does he still exist in EBA?

Anyways, please open a support ticket and provide the instance ID from EBA (Help -> About) so that we can check user's data in the database.

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