markl 0 Posted February 3, 2023 Share Posted February 3, 2023 Hi All, anyone know why every time i try to create an "Exclusion" in Protect Cloud from an AV detection it fails? I'm very new to ESET so I'm probably doing something wrong, any pointers would be appreciated thanks Mark Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted February 3, 2023 Administrators Share Posted February 3, 2023 Please provide more screenshots of how you attempted to create the exclusion. Link to comment Share on other sites More sharing options...
markl 0 Posted February 3, 2023 Author Share Posted February 3, 2023 i follow the "Create Exclusion" from the detection listing, then select the "Detection" Option, then add the target computer, but when finishing it fails Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted February 4, 2023 Administrators Share Posted February 4, 2023 Is the name of the static group actually empty or you just erased it in the screenshot? Link to comment Share on other sites More sharing options...
markl 0 Posted February 6, 2023 Author Share Posted February 6, 2023 it is empty as shown, should it be populated? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted February 6, 2023 Administrators Share Posted February 6, 2023 What is the home group of the user who is attempting to create the exclusion? Link to comment Share on other sites More sharing options...
markl 0 Posted February 6, 2023 Author Share Posted February 6, 2023 It is blank, but when i try to add "ALL" i get this error also Link to comment Share on other sites More sharing options...
Administrators Marcos 5,286 Posted February 7, 2023 Administrators Share Posted February 7, 2023 Did you add the user from EBA? Does he still exist in EBA? Anyways, please open a support ticket and provide the instance ID from EBA (Help -> About) so that we can check user's data in the database. Link to comment Share on other sites More sharing options...
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