Administrators Marcos 5,074 Posted January 9, 2023 Administrators Share Posted January 9, 2023 11 hours ago, Jan Skalicky said: (I've done only one installation and then upgrades through NOD32 itself - betting this doesn't affect eguiProxy.exe potential memory leaks) The dump was only 136 MB in size. Please create another one when private bytes in the Task manager exceed 500 MB. Also create a dump of egui.exe at that time (open it, if not running). Also note the system uptime (displayed when running "net statistics workstation" - Statistics from... Would you be willing to try the previous v15.2 for a few days and see if the same happens? If so, you could download it from https://support.eset.com/en/kb2885 and temporarily disable feature updates in the advanced setup. Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted January 9, 2023 Share Posted January 9, 2023 Marcos, > The dump was only 136 MB in size. what do you mean by "only"? :-) As i have said - was 700 MB after approx. 14 days uptime; then after reboot (was not able to kill the process by any method tried), it's slowly increasing - 190 MB currently... > Please create another one when private bytes in the Task manager exceed 500 MB... ...then we would need to wait > Would you be willing to try the previous v15.2 for a few days and see if the same happens? willing that for sure, but at first I suggest waiting for more allocation, if 140MB is not enough for you, ok? Link to comment Share on other sites More sharing options...
itman 1,659 Posted January 9, 2023 Share Posted January 9, 2023 19 minutes ago, Jan Skalicky said: what do you mean by "only"? 🙂 As i have said - was 700 MB after approx. 14 days uptime Do you run the PC 7/24? That is you only reboot it occasionally? This might be significant to the issue. Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted January 9, 2023 Share Posted January 9, 2023 yes - that was why I mentioned the uptime in the very first post actually, but let's make it explicit. I think it's characteristic for NOD32 v16, as otherwise I would expect noticing this already in the past. Take this as a hypothesis... Link to comment Share on other sites More sharing options...
tommy456 12 Posted January 10, 2023 Author Share Posted January 10, 2023 Well 2 days uptime (Yes i run my pc 24.7 ) the EGUI proxy process is at 14.88 MB working set 11.25mb private bytes Main ESET process is 297mb working set 149.17 mb private bytes , So maybe due to an inherited issue from multiple in place upgrades Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted January 10, 2023 Share Posted January 10, 2023 ...had to reboot now - starting from the 14 MB state as well Link to comment Share on other sites More sharing options...
SteveCorbett 0 Posted January 26, 2023 Share Posted January 26, 2023 Just wanted to join this conversation by saying I've experienced exactly the same memory leak issue on Win7, indeed last time I checked, eguiProxy.exe was consuming a whopping 1GB of ram! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 26, 2023 Administrators Share Posted January 26, 2023 6 hours ago, SteveCorbett said: Just wanted to join this conversation by saying I've experienced exactly the same memory leak issue on Win7, indeed last time I checked, eguiProxy.exe was consuming a whopping 1GB of ram! Please provide the following when you notice the issue: 1, A dump of eguiproxy.exe, e.g. created via the Task manager or Process Explorer. 2, Logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
tommy456 12 Posted January 26, 2023 Author Share Posted January 26, 2023 (edited) Further, update EGUI proxy now only 5mb maybe due to some strange memory offloading to page file following 3rd party download extension on Firefox because on completion of a 10gb test file it appears to cause this offload of memory whilst it writes to disk the downloaded file, never experienced this behaviour before i used this multi thread download manager extension Multithreaded Download Manager, after a total of 9 days of uptime Field Value Physical Memory Total 16304 MB Used 7516 MB Free 8788 MB Utilization 46 % Virtual Memory Total 32607 MB Used 9542 MB Free 23065 MB Utilization 29 % Paging File Paging File C:\pagefile.sys Current Size 16304 MB Current / Peak Usage 1129 MB / 2045 MB Utilization 7 % Physical Address Extension (PAE) Supported by Operating System Yes Supported by CPU Yes Active Yes Edited January 26, 2023 by tommy456 Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted January 28, 2023 Share Posted January 28, 2023 On 1/10/2023 at 10:07 PM, Jan Skalicky said: ...had to reboot now - starting from the 14 MB state as well ...currently (after ~ 2 weeks) approx. 512MB of private bytes (according to taskmgr) - creating dump (via procexp) and sharing through IM (as before) Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted February 8, 2023 Share Posted February 8, 2023 ...currently (after ~ 1 month) approx. 1GB of private bytes (according to taskmgr) - creating dump (via procexp) and sharing through IM (as before), based on Marcos' request Peter Randziak 1 Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted February 25, 2023 Share Posted February 25, 2023 ...currently (after ~ 40 days) approx. 2GB of private bytes (according to taskmgr) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 28, 2023 Administrators Share Posted February 28, 2023 The root cause has been pinpointed and the bug will be fixed in the next v16.0 hotfix which we will probably provide on request here or through a tech support. Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted March 15, 2023 Share Posted March 15, 2023 > ...which we will probably provide on request here... @Marcos, so I'm requesting here (having v16.0.26.0 currently) A_C 1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 15, 2023 Administrators Share Posted March 15, 2023 3 minutes ago, Jan Skalicky said: > ...which we will probably provide on request here... @Marcos, so I'm requesting here (having v16.0.26.0 currently) Currently we do not have such installers yet but they will be available later this year. Link to comment Share on other sites More sharing options...
A_C 0 Posted April 24, 2023 Share Posted April 24, 2023 I've been having this problem for many months, still waiting for that fix Link to comment Share on other sites More sharing options...
A_C 0 Posted June 6, 2023 Share Posted June 6, 2023 Is there a fix yet? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 6, 2023 Administrators Share Posted June 6, 2023 39 minutes ago, A_C said: Is there a fix yet? No, v16.0 is no longer being developed and has been replaced with v16.1 and v16.2 to be released soon, however, these do not support Windows 7 and 8 any more. It is possible that there will be one more build of v16.0 later this year with fixes for Win7/8 users, however. A_C 1 Link to comment Share on other sites More sharing options...
A_C 0 Posted June 6, 2023 Share Posted June 6, 2023 Thanks for replying. I know I'm in the minority, but since I'm still using Win7 I'd like to be notified when/if there is a fix for this Link to comment Share on other sites More sharing options...
Jan Skalicky 4 Posted July 9, 2023 Share Posted July 9, 2023 On 6/6/2023 at 8:06 PM, A_C said: Thanks for replying. I know I'm in the minority, but since I'm still using Win7 I'd like to be notified when/if there is a fix for this hi A_C, I'm other one from that minority, hoping for having the possibility to hold on the combination of Win7+ESET for as long as possible (having license for more years and definitelly not planning upgrade to Win10/11) ...so I'm still waiting for that fix as well > ...It is possible that there will be one more build of v16.0 later this year with fixes for Win7/8 users, however. hoping and looking forward to it @Marcos, otherwise we're "lost in leaks forever" (1 GB allocated yet again currently) Link to comment Share on other sites More sharing options...
swinokur 0 Posted July 19, 2023 Share Posted July 19, 2023 Hi there, Just registering that I'm seeing the same issue here with eguiproxy eating memory on Win7. I hope that a hotfix is released, and would like to be updated when one is available. thanks! Link to comment Share on other sites More sharing options...
Rimmel 1 Posted July 27, 2023 Share Posted July 27, 2023 I am having th same problem with win7 - esetproxygui is running at 1.3gig and rising. I have 3 machines running on win7 and eset. Please release a fix! Link to comment Share on other sites More sharing options...
Rimmel 1 Posted July 27, 2023 Share Posted July 27, 2023 As an interim on win7 - downlaod ProcessHacker this will kill the EsetProxyGui process still need a fix though or i'll have to ditch Eset Link to comment Share on other sites More sharing options...
Rimmel 1 Posted July 28, 2023 Share Posted July 28, 2023 On 6/6/2023 at 6:48 PM, Marcos said: No, v16.0 is no longer being developed and has been replaced with v16.1 and v16.2 to be released soon, however, these do not support Windows 7 and 8 any more. It is possible that there will be one more build of v16.0 later this year with fixes for Win7/8 users, however. Did @Marcos a build for win7 get released? What is the last working version before the memory leak was added? thanks Link to comment Share on other sites More sharing options...
Rimmel 1 Posted July 28, 2023 Share Posted July 28, 2023 On 1/9/2023 at 11:44 AM, Marcos said: The dump was only 136 MB in size. Please create another one when private bytes in the Task manager exceed 500 MB. Also create a dump of egui.exe at that time (open it, if not running). Also note the system uptime (displayed when running "net statistics workstation" - Statistics from... Would you be willing to try the previous v15.2 for a few days and see if the same happens? If so, you could download it from https://support.eset.com/en/kb2885 and temporarily disable feature updates in the advanced setup. When you download the installed link to a 16.2 page and says I cannot install. So now cannot install eset at all... Link to comment Share on other sites More sharing options...
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