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Posted

Hello,

   Running version 16.0.24.0.   Startup scan has the icon doing it's 'Radar' like spinning but when the scan is finished the spinning does not stop.  I have to reboot to get the icon to stop spinning.  How can I make this stop please?  It's happening on all 3 PCs I have.  I know I could just hide the icon but I don't want to.

 

Thanks!

  • Administrators
Posted

Please run Task manager, right-click ESET Proxy GUI and select Create dump file:

image.png

After a dump eguiProxy.DMP has been generated, compress it and upload it here.

Posted

   Thanks for the reply.  It's not spinning now since I have already rebooted and I don't know if that's important but I will do this tomorrow when the start up scan begins.

 

 

Posted

This same behavior happened to me on the first time system startup the day after I had upgraded to ver. 16.

The behavior tracked to Eset was attempting to perform a sig, update and went into a loop at that point. I had full Internet connectivity, so it wansn't related to that.

I subsequently rebooted and this activity stopped and has never reappeared again.

Posted

G'day everyone,

I have the same issue on Windows 10 21H2. I have attached a dump file for the ESET Proxy GUI process (compressed size = 47 MB, uncompressed = 129 MB). Hope this helps with debugging!

Wazza

1965186005_2022-12-26WazzaeguiProxy.zip

Posted (edited)

Not sure if I did this correctly but here is the file

 

While a reboot does resolve the issue it happens every new day at windows startup

eguiProxy.rar

Edited by Celyka
Correct a statement
Posted

   I recently updated my father's computer and removed Nod 32 and reinstalled it on his new computer.  After the update to the latest version, the exact same thing is happening to him as well.

  • Administrators
Posted

Thank you for the dumps. It turned out to be a bug that has been fixed in the mean time, the fix will be included in the upcoming v16.1 update.

P_ESSW-15965

  • 2 months later...
Posted

Hi, when can we expect v16.1 because this spinning wheel is driving my "inner madman" crazy, is there a beta version I could install?

Posted

Yes, I have just upgraded to 16.1.14 and still have a constantly spinning Eset taskbar icon.

This issue has not been fixed as of 16.1.4.

  • Administrators
Posted
11 hours ago, Wazza said:

Yes, I have just upgraded to 16.1.14 and still have a constantly spinning Eset taskbar icon.

Thank you, the bug will be eventually fixed in the next version.

  • 4 weeks later...
Posted
On 4/5/2023 at 5:22 PM, Marcos said:

Thank you, the bug will be eventually fixed in the next version.

Looking forward to an update :) 

Founding this thread gives me some peace, because i was also one of those who does not sleep well when my ESET not works as it should..

  • 1 month later...
Posted
On 4/30/2023 at 3:12 PM, MatG-DK said:

Looking forward to an update :) 

Founding this thread gives me some peace, because i was also one of those who does not sleep well when my ESET not works as it should..

Could it be that the bug has been fixed, it's been a while since anyone has posted anything about it, are you still dizzy to see ESET spinning?

  • Administrators
Posted

Should be ultimately fixed in v16.2 which is currently available as a beta for Insider testers.

Posted

Thank you, new beta version installed, I will test and give info.

  • Administrators
Posted
Just now, Szkrabula said:

Thank you, new beta version installed, I will test and give info.

Let me correct you, it's not a beta but the final version which is going to replace the current v16.1.14 soon.

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