Naghdy 0 Posted October 21, 2014 Share Posted October 21, 2014 I had to refresh my computer and re-install my Eset unfortunately my old email account got blocked and I can't recover my username and password I had written down my username and password on a paper when I first installed Eset (april 2014) , but it isn't working Is any solution for this problem aside contacting the eset office in san diego by phone (I live in brasil, its complicated to call them from here) Link to comment Share on other sites More sharing options...
Arakasi 549 Posted October 22, 2014 Share Posted October 22, 2014 Switching an email would have to be soley done by ESET staff, by phone would be best. If the main purpose is to obtain your eav and password. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 316 Posted October 22, 2014 ESET Moderators Share Posted October 22, 2014 Hello Naghdy, All license issues need to be handled by the ESET office that sold the respective license. Please check hxxp://www.eset.com/int/language-selector/ to select the country in which you bought the license and then look for the contact information. There will sure be an email option, aside from a phone number. Regards, Tomas Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted October 23, 2014 ESET Moderators Share Posted October 23, 2014 (edited) What if I change my email address? #1 hxxp://www.eset.com.br/support/contact Edited October 23, 2014 by foneil SOLN32 has been translated to PT BR Link to comment Share on other sites More sharing options...
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