GLPI is blocked by ESET

[Tony_M 0]

Hello,

I have a problem, i installed ESET Endpoint Antivirus on a computer. And now, The software GLPI 1.4 canno't recover the agent status or request an inventory of the machine.

I try to :

- Add an exception for GLPI (don't work)

- Disable the AV (don't work)

- Uninstall the AV (working)

 

Can you help me ?

[Marcos 5,281]

Does temporarily pausing network protection or disabling protocol filtering in the advanced setup make a difference?

[Tony_M 0]

When i disabled "Network" & "Web and email", its working

I think, i have to add few exception. Do u have any idea ?

 

 

[Tony_M 0]

I resolved the problem by adding an exception in :

"Web and email" => protocol filtering => apps excluded (C:\Program Files\GLPI-Agent\perl\bin\glpi-agent.exe)

"Network Protection" => IDS Rules => add (C:\Program Files\GLPI-Agent\perl\bin\glpi-agent.exe)

 

Thanks for your help !