Abiding9856 0 Posted August 5, 2022 Share Posted August 5, 2022 I have been trying for several months without luck to create a Phantom account for my laptop computer. I have tried turning the service off and on again but it will still not let me make the phantom account. What am I doing wrong here before I lose my mind and uninstall ESET. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted August 5, 2022 Administrators Share Posted August 5, 2022 Please run "net users" on the machine to see if there is already an account with the same name. Link to comment Share on other sites More sharing options...
Abiding9856 0 Posted August 5, 2022 Author Share Posted August 5, 2022 No, unfortunately the names I have used do not show up when I run that command on my computer. As you can see in the attached screenshot. Link to comment Share on other sites More sharing options...
Abiding9856 0 Posted August 5, 2022 Author Share Posted August 5, 2022 OK, this no longer makes sense, I have made the Phantom Account called "Bill" as you can see in my screenshot. However ESET still insists there is no Phantom account made. If I hit the refresh button this does not change. Do I need to reboot my laptop to make this update perhaps? Link to comment Share on other sites More sharing options...
Abiding9856 0 Posted August 5, 2022 Author Share Posted August 5, 2022 (edited) Right OK. So you do have to reboot after creating a Phantom Account otherwise ESET does not detect the fact a Phantom Account has been made. I don't remember having to reboot the other machine I setup a Phantom account on. But if you encounter this error, reboot and then ESET will stop bitching about there not being a Phantom account. Edited August 5, 2022 by Abiding9856 Grammar. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted August 5, 2022 Administrators Share Posted August 5, 2022 Changes made via the Anti-Theft portal are not reflected immediately on devices. Maybe there's a problem with EPNS push notifications which substantially speeds up synchronization, otherwise you may need to wait a couple of hours or reboot the machine to enforce synchronization. Abiding9856 1 Link to comment Share on other sites More sharing options...
Abiding9856 0 Posted August 5, 2022 Author Share Posted August 5, 2022 Yes, I have now rebooted the Laptop and now it shows that a Phantom account has been made. And as soon as I login to the Phantom account sends me an email alerting me that someone has logged into the Phantom Account. Link to comment Share on other sites More sharing options...
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